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Porsche and Buick earn top honors in J.D. Power Sales Satisfaction Index Study

Customer satisfaction with car buying has been at a low point over the past few years, as price increases, inventory shortages, and COVID restrictions have complicated every part of the process. There are signs of improvement, however, as J.D. Power’s 2023 U.S. Sales Satisfaction Index Study showed that customer satisfaction has improved slightly from a year ago. J.D. Power rates satisfaction on a 1,000-point scale, finding that it improved seven points to 793 from last year. Improving inventory levels and a slow leveling off of prices have contributed to that improvement, and fewer people are paying above MSRP for new cars. Some auto brands performed better than others with sales satisfaction. Porsche ranked highest among premium brands, followed by Alfa Romeo. Buick took the top spot among mass-market brands, with GMC, Chevrolet, and Mitsubishi behind. J.D. Power also handed out segment-level awards: Premium Cars: Porsche Premium SUV: Porsche Mass-Market Car: Chevrolet Mass-Market SUV/Minivan: GMC Mass-Market Truck: GMC Despite the increase in sales satisfaction, thereÂ’s still room for improvement to reach pre-pandemic levels. J.D. Power noted gaps in salesperson knowledge as an area of improvement. Buyers rated salespeople much better during a gas vehicle purchase than with EVs, citing their expertise as a challenge. Pricing remains a challenge despite an improvement since 2022, and satisfaction is still below pre-pandemic levels. Mass-market buyers reported a slight bump in satisfaction, while premium buyers felt that pricing was less fair than a year before. ItÂ’s an interesting contrast, showing that dealer pricing tactics can significantly impact satisfaction with the sales process. Fewer people may be paying more than MSRP, but several premium models still list with significant markups. Even more interesting is PorscheÂ’s top spot on the satisfaction list, as its cars often sell with huge upcharges, and itÂ’s exceedingly tricky even to get a build allocation for some models. Buick Chevrolet GMC Porsche Car Buying Ownership

FCA Apple Partnership, Geneva Motor Show Recap | Autoblog Minute

Greg Migliore recaps the week in automotive news, including a recap of the Best in Show from the 2016 Geneva Motor Show. Geneva Motor Show Porsche Autoblog Minute Videos Original Video FCA 2016 geneva motor show porsche 911 r 911 r

Porsche 911 already testing next refresh

The latest Porsche 911 may still be a newer car, but that hasn't stopped the German company from starting development of a facelifted version of the rear-engined sports car, testing in what looks like southern Europe.
Due to hit the market in 2015, our spies think what we're seeing here is the new GTS variant, which, following the evolution of the last-generation 911, will make its debut on the facelifted car. Featuring the wider rear haunches of the all-wheel-drive Carrera 4, the GTS should enjoy a slight power boost, to 408 ponies.
Aesthetically, there are some additional vents in the rear bodywork, along with a revised front bumper and tweaked day-time running lights. The taillights get some attention as well, and will likely grow over the current car's skinny rear lamps.