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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Nissan Leaf's No Charge To Charge now available in Boston

Depending on where you buy your all-electric Nissan Leaf, there's a pretty sweet deal attached. In some parts of the US – most recently, now also in Boston, MA – new Leafs come with the "No Charge To Charge" program, which allows drivers to recharge their batteries at some public charging stations for free. Today's announcement that Boston will join the program brings the total number to 17 area, and Nissan has said it will eventually expand No Charge To Charge to at least 25 markets in the US by the end of the year. As Nissan representatives explained when the program was first announced at the 2014 New York Auto Show, there are limits on the program. Without paying, you can plug your new Leaf into a public CHAdeMO DC fast charger for a maximum of 30 minutes and just one hour at Level 2 stations. You can find a list of No Charge stations from companies like ChargePoint, Blink, AeroVironment, and NRG eVgo here. Related Video: CALLING ALL BOSTONIANS: NISSAN'S "NO CHARGE TO CHARGE" PROGRAM ARRIVES IN BEAN TOWN BOSTON (July 6, 2015) – Nissan is launching its "No Charge to Charge" promotion for Boston-area Nissan LEAF buyers, providing two years complimentary public charging with the purchase of the all-electric car from LEAF-certified dealers in the Boston market. "Nissan LEAF is an attractive option for Boston car buyers because it is fun to drive and offers significantly lower operating costs when compared to a gas-powered car," said Andrew Speaker, director, Electric Vehicle (EV) Sales & Marketing, Nissan. "EV charging infrastructure continues to grow in Boston, and access to free public charging for new LEAF buyers helps make owning an all-electric vehicle even more cost-effective and convenient." "No Charge to Charge" launches at Nissan LEAF dealers in the Boston market on July 1. The promotion includes access to fast chargers that can charge a LEAF battery pack from empty to 80 percent in about 30 minutes, as well as level 2 (240V) chargers spread throughout the Boston area. Nissan now offers "No Charge to Charge" in 17 U.S. markets, including San Francisco, Los Angeles, Sacramento, San Diego, Fresno, Seattle, Portland (Oregon), Chicago, Atlanta, Indianapolis, Nashville, Phoenix, Dallas-Ft. Worth, Houston, Denver and Washington, D.C. Nissan plans to offer the "No Charge to Charge" program at LEAF dealers in a total of at least 25 U.S. markets later this year.

Nissan previews Juke-R Nismo for Goodwood debut

Nissan has another trick up its sleeve. The teaser image above gives us our first peek at the Juke-R Nismo which the Japanese automaker is set to unleash at the Goodwood Festival of Speed later this month. The Japanese automaker hasn't provided much in the way of details at this early stage, but there's plenty we can infer from the nameplate. As you may recall, the original Nissan Juke-R hit the scene several years ago, packing the powertrain from the GT-R into the compact form of the Juke. The result was a monster of a little crossover that could run to 60 in three seconds flat and put most any performance-oriented SUV to shame. The addition of the Nismo name to the end would ostensibly suggest that Nissan is preparing an even more extreme version with all the muscle of the GT-R Nismo. That would give it 600 horsepower (instead of 545) and an even meaner disposition backed by even more extreme performance capabilities. Though the image is deliberately obscured, it clearly packs even more aggressive aero than the existing Juke-R. But Nissan isn't saying yet whether this will be a strict one-off or be offered for sale like its predecessor. "Using the latest technology, styling and running gear from NISMO products," Nissan promises a "supercar beating crossover". We'll have to hold on to find out more, but we won't have to wait long as it'll be unveiled at the British automotive celebration on June 25. THE NISSAN JUKE-R IS BACK – AND NOW WITH ADDED NISMO The original was the world's first supercar crossover. Now, Nissan is set to unleash its latest evolution... the Nissan Juke-R NISMO. Using the latest technology, styling and running gear from NISMO products, the supercar beating crossover will be unveiled and unleashed at Goodwood Festival of Speed (UK) on June 25th.