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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2016 Nissan GT-R gets 45th Anniversary Gold Edition

The Nissan GT-R is going for the gold again in 2016 after 2012's special Usain Bolt one-off. This time the precious metal paint job is going on just a few more cars to celebrate the 45th anniversary of the original Skyline GT-R. The 45th Anniversary Gold Edition of the GT-R paints the Premium trim of the twin-turbocharged sports coupe a somewhat subdued golden shade called Silica Brass. The VIN plates are in a similar hue, and there's a commemorative plaque on the center console. Nissan spokesperson Dan Passe tells Autoblog that based on projections, the company plans to sell 30 or fewer anniversary editions in the US. The special models carry an extra $1,000 on top of the Premium's starting $101,770, plus a destination charge of $1,595 on all vehicles. Because of the limited numbers, Passe recommends interested customers place an order through dealers soon. The anniversary edition isn't the only thing new to the lineup, though. The Premium and Black Edition models both get an extra five horsepower to push output to 550 hp, but the the Nismo remains unchanged with 600 hp and 481 lb-ft. The Premium trim also now wears 20-spoke forged aluminum wheels from Rays to replace the earlier 10-spoke design. One thing not changing for the GT-R is the pricing, after going north of $100,000 for the 2015 model year. The Black Edition still retails for $111,510 and $149,990 for the Nismo. Related Video: NISSAN ANNOUNCES PRICING FOR 2016 GT-R 16/03/15 from Nissan Pricing remains unchanged for 2016; GT-R Premium and GT-R Black Edition receive five additional horsepower; GT-R Premium adds new 20-spoke wheels NASHVILLE, Tenn. – Nissan today announced pricing for the 2016 Nissan GT-R supercar, which is on sale now at select Nissan dealers in the United States. Prices* for the three 2016 GT-R models remains unchanged from last year, despite several significant enhancements, including: Additional five horsepower for the GT-R Premium and GT-R Black Edition All-new 20-spoke wheels for the GT-R Premium New 45th Anniversary Gold Edition, featuring a special exterior paint color The 45th Anniversary Gold Edition, built off of the GT-R Premium model, commemorates the GT-R's long heritage of world-class high performance. Featuring a special gold paint color, the limited edition model also includes a special gold-tone VIN plate located inside the engine compartment and a special commemorative plaque on the interior center console.

Nissan may take control of struggling Mitsubishi Motors

Update: The reports were largely correct. Nissan will take a 34 percent stake in Mitsubishi for roughly $2.2b. Read all about it here. Reports say Nissan will buy a controlling stake in Mitsubishi Motors, either 30 or 34 percent, for about 200 billion yen or $1.84 billion. Nissan and Mitsubishi motors are currently part of a joint venture, NMKV, to build minicars together. Nissan is also responsible for reporting fuel-economy discrepancies with cars built under the joint-venture agreement, which put Mitsubishi in its current weakened state. Earlier today, reports surfaced that the fuel-economy issues were wider ranging than originally thought. Mitsubishi now admits that all of its Japanese-market cars sold since 1991 could have had faked fuel-economy data. Shares of Mitsubishi Motors have dropped by about half since the scandal was uncovered, opening the door for a takeover. While Nissan is a much larger company, it can benefit from Mitsubishi's 60-percent share of Japan's minicar market. The two companies also had plans to build electric vehicles together in the joint venture. Japan's Nikkei reports that talks are ongoing between the company and that a decision could be made Thursday by the companies' boards. Related Video: News Source: Nikkei Green Mitsubishi Nissan