2013 Nissan Maxima S on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Nissan presents NV200 is the brave new face of London taxis [w/video]

In most cities, just about any vehicle can serve as a taxi - so long as it meets the owner/operator's requirements for reliability, comfort and utility. But certain cities have their own unique taxis, and Nissan has been working hard to corner those markets. It has already designed specific taxis for such locations as New York, Barcelona and Tokyo, but its latest effort will bring a new Hackney Carriage to the streets of London.
A year and a half ago, Nissan displayed its NV200 on the streets of London in traditional black livery. But this new design takes the customization for the British capital one step further. Working closely with the mayor's office and with cab drivers across the city, Nissan's European design center in the Paddington district has reskinned the NV200 specifically to serve as the new black cab in London. The new face features round headlights, a new grille, LED lighting and a restyled front bumper. The steering has also been reconfigured to meet the 25-foot turning circle requirements for Hackney Carriages, as the black cabs are known on the streets of London.
The result is a distinctly British take on the NV200 taxi - one that we're guessing won't go without its fair share of controversy. Nissan will begin offering the black cab at the end of the year with a 1.6-liter gasoline engine mated to an automatic transmission, a powertrain said to be cleaner than the diesels used in existing taxis. And Nissan should know, having supplied many of those 2.7-liter turbodiesels in the '80s and '90s. But if that's not clean enough, the Japanese automaker will also begin selling an electric version, the e-NV200, starting next year. Watch the video clip and read the full details in the press release below.

US-built Infiniti Q50 engines to go into Euro-only cars

Back in March, Infiniti announced that it would be adding a 2.0-liter, turbocharged four-cylinder to its Q50 line for European and Chinese buyers. Now, we know where that engine will be built.
Nissan's Decherd, TN facility will receive the $319-million investment, which will see a separate, dedicated line for the Infiniti engines. According to Automotive News, this is more than a line running alongside the Nissan operations - the Infiniti facility will sport its own unique architecture and interior lighting, in a bid to distinguish the premium line from its mass-market parent company.
The logistics of all this do seem, on the surface, quite screwy. Building a new engine on one continent for a car built on another that will eventually go on sale on a third doesn't seem too bright, although there is a catch here. The new engine will also find its way into the Mercedes-Benz C-Class, which will kick off production in Vance, AL later this year.