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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2014 Nissan Juke Nismo RS priced from $26,120*

We'll admit, we're quite excited about the Nissan Juke Nismo RS, especially now that its price has been revealed. For $26,120, you can get the sharpest, sportiest Juke outside of the over-caffeinated, 545-horsepower Juke R.
That base price reflects the cost of the Juke Nismo RS you really want - the front-drive model, complete with six-speed manual. Snagging an all-wheel-drive, CVT-equipped version will cost an extra $2,000. Those prices don't include an *$810 destination charge.
The Juke Nismo RS boasts an extra 18 hp and 26 pound-feet of torque over the 197-hp Juke Nismo, thanks to things like a new exhaust. The big, must-have feature, though, are the Recaro thrones fitted in the front of the RS. As we said when the hot Juke debuted in LA last year, the seats alone may be worth upgrading to the RS model.

2022 Mitsubishi Outlander leaks via photo shoot

The 2022 Mitsubishi Outlander is making the rounds on social media this week after being spotted at a photo shoot, confirming a design we first saw in Geneva last year.  Mitsubishi's new crossover was spotted staging for photos by an anonymous photographer, who snapped a few choice shots and shared them with allcarnews on Instagram. The quality of the photos is far from fantastic, but there's enough detail to confirm that the new Outlander will be an almost direct lift of the Engelberg Tourer Concept which Mitsubishi showed in Geneva last year. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. There's also an obvious resemblance to the Outlander prototype caught in spy photos last year. The production model appears to retain the concept's discrete roof panel (which makes it ideal for contrasting colors like those on the show car) and the chipmunk-cheek styling around the headlights. The concept was ostensibly powered by a plug-in hybrid system (like the one found in the current Outlander PHEV, but with a 2.4-liter inline-4 engine rather than a 2.0-liter unit). Electric range was an estimated 43 miles, which also improves on the existing Outlander PHEV's 22 miles. The powertrain for non-hybrid Outlanders is more of a mystery. Reports from earlier this year suggest that the gasoline version could share powertrains with Nissan, which still owns a controlling stake in Mitsubishi. In exchange, Mitsubishi would supply its PHEV for the small Nissan Qashqai crossover, which is sold in the United States as the Rogue Sport. If that happens, and assuming Nissan brings it here, the Rogue Sport would be Nissan's first PHEV in the U.S. Related Video: