2018 Nissan Armada Platinum on 2040-cars

Auto blog

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Recharge Wrap-up: Fiat 500X emissions, Japan EV sales down

The Fiat 500X exceeds EU emissions limits, according to environmental lobby group DUH. In dyno tests, DUH found NOx emissions in the diesel-powered 500X to be 11 to 20 times the limit with a warm engine, but closer to the limit with a cold engine. Testing of vehicles from Fiat and other automakers "point towards defeat devices," says DUH campaigner Axel Friedrich. Fiat Chrysler Automobiles (FCA) offered no comment in response to the accusations. Read more from Reuters. A UK study finds that about 20 percent of the benefits from fuel efficient vehicles are negated by a tendency for people to drive them more. The study, which covers the years 1970 to 2011, finds a significant "rebound effect," when consumers use more of a cheaper energy source. It suggests these drivers drive more not because of the fuel efficiency, but because of the lower operating costs. "Until now, we didn't know the size of this effect for British motoring," says Dr. Lee Stapleton, Research Fellow for the University of Sussex Centre on Innovation and Energy Demand. "We found evidence of a significant, long-term rebound and expect our results to be of interest for public policy." Read more at Green Car Congress. Japanese EV sales have declined for the first time ever. Sales of electric vehicles slid 22 percent in 2015, leaving them at the same levels as 2012. Low gasoline prices are to blame, as well as the late arrival of the updated Nissan Leaf, which caused potential customers to hold off on their purchase. This allowed the Mitsubishi Outlander PHEV to take the lead as Japan's best selling EV. The Toyota Prius Plug-In came in third place in EV sales, with the BMW i3 close on its heels. Read more from EV Sales. Featured Gallery 2016 Fiat 500X: First Drive View 34 Photos Related Gallery Mitsubishi Outlander PHEV Concept-S: Paris 2014 View 12 Photos News Source: Reuters, Green Car Congress, EV SalesImage Credit: Copyright 2016 Drew Phillips / AOL Green Fiat Mitsubishi Nissan Emissions Fuel Efficiency Electric recharge wrapup

NRG eVgo ready for 'No Charge to Charge' in Atlanta

That loop of highways circumnavigating the city of Atlanta is about to get some fast chargers. And, for those driving newer Nissan Leaf electric vehicles, some free chargers as well, for the next couple of years. It's the new taste of southern hospitality. NRG Energy, which has been expanding its NRG Evgo fast-charging networks across the country, is now going into the Atlanta metro area. The stations, which can fully charge an electric vehicle in as few as 30 minutes, will be located "along major thoroughfares in retail locations." This makes sense, since Atlanta has emerged as a major plug-in vehicle market this year. Additionally, the "No Charge to Charge" program that NRG eVgo helps administer will apply in NRG eVgo's Atlanta network. That means that Georgians who either buy or lease Leaf EVs will be allowed to charge their cars at the eVgo stations for free for the first two years. Other eVgo programs are up and running in Texas, Phoenix, Nashville, Washington, D.C. and the Pacific Northwest. Last month, the NRG eVgo program took over a proposed fast-charging network in Chicago, where charging-station deployments had stalled. Take a look at the NRG eVgo press release for Atlanta below. NRG eVgo Announces Electric Vehicle Charging Network in Atlanta ATLANTA, December 09, 2014 – NRG eVgo, a subsidiary of NRG Energy, Inc. (NYSE:NRG), is expanding its comprehensive electric vehicle (EV) infrastructure designed to support EV drivers whenever and wherever they choose to charge - at single family or apartment residences, at work, on the road, or even at the airport to the Atlanta metro area. The new network will give Atlanta EV drivers unprecedented access to cutting-edge fast charging technology and bring much-needed EV infrastructure to the region. "We are pleased that NRG has chosen to expand its eVgo charging network in the City of Atlanta," said Mayor Kasim Reed. "Establishing a robust fast-charging network is essential to even broader adoption of electric vehicle use, both here in Atlanta and across the country." Recently, according to IHS Automotive, Atlanta emerged as the second major metropolitan market for EV sales, following San Francisco. Atlanta is geographically large, meaning most people commute to work, and have a need for a sustainable, reliable charging infrastructure.