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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2019 Chevy Blazer vs Honda Passport, other midsize crossovers: How they compare

The two-row midsize crossover market is a sizable one that just keeps growing. The two newest additions being the 2019 Chevy Blazer and the 2019 Honda Passport, additions we just recently drove. As such, it seemed like a good time to see how their numbers compare with the veterans of the segment: Ford Edge, Jeep Grand Cherokee, Hyundai Santa Fe and Nissan Murano. In this comparison to see where it lands in the numbers game, we'll take a look at everything including power, torque, towing, ground clearance, passenger room, cargo space, fuel economy and pricing. Cue the chart. Powertrain The Passport only has one engine option, Honda's trusty 3.5-liter V6. You can find this engine in both the Pilot and Ridgeline, and we like it in all its applications. But if you're looking for something more affordable or more frugal, you're out of luck. The Passport is one of just two that offer just one engine option. Most of the others have two choices, and Jeep even offers three. Compared with similar engine options, the Passport is pretty middling. The Ford Edge ST's turbo V6 makes the most power and torque at 335 ponies and 380 pound-feet. Next up is the Blazer, the only other to break 300 horsepower, and then the 295-horsepower Grand Cherokee. The Passport does beat the V6 Murano and the turbocharged Santa Fe, though. 2019 Chevrolet Blazer View 37 Photos For vehicles with smaller engines, the Edge wins again with its 250-horsepower turbocharged four-cylinder. The Chevy Blazer is next, but at 193 horsepower, it's barely ahead of the 185-horsepower Santa Fe. The Jeep Grand Cherokee has a couple of powertrain aces, though. It's the only vehicle available with a V8, and it makes an impressive 360 horsepower and 390 pound-feet of torque. There's even a turbodiesel model with 240 horsepower and 420 pound-feet of torque, the most twist of the group. The Grand Cherokee is also the choice if you want to tow much. The V6 models will pull 6,200 pounds, and the V8 and diesel can handle 7,200 pounds. Add 200 more pounds to the diesel if it only has rear drive. 2019 Honda Passport View 19 Photos When it comes to fuel economy, the front-drive four-cylinder Edge and Santa Fe are tied for the best, with the all-wheel-drive Edge getting one more mpg on the all-wheel-drive Santa Fe on the highway. The Murano comes up next.

Nissan NV200 puts on a Bowtie as new Chevy City Express

Your eyes do not deceive you - that is, in fact, a Nissan NV200 work van with Chevrolet badging. General Motors and Nissan today announced a partnership where the Japanese automaker will build Bowtie-badged vans for Chevy dealers to sell throughout the United States and Canada. The new van, called the City Express, is expected to go on sale in the fall of 2014.
"Our fleet customers have asked us for an entry in the commercial small van segment, so this addition to the Chevrolet portfolio will strengthen our position with fleets and our commercial customers," Ed Peper, US vice president of GM fleet and commercial sales, said in a press release.
No details have been released regarding specific changes for the new City Express, though from the images released today, it's clear that the vehicle's front fascia has been reworked, and some super-sexy new wheel covers have been added. If we're honest, the NV200 wasn't all that pretty to begin with, and this, well, isn't any better. Not that looks are of primary concern in the commercial truck business, of course.