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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

2022 Mitsubishi Outlander First Drive Review | More than a redesign

It only takes a minute behind the wheel of the 2022 Outlander to understand how Mitsubishi’s alliance with Nissan and Renault has allowed it to reap dramatic rewards. The 2022 Mitsubishi Outlander isnÂ’t just redesigned, itÂ’s a thorough rethink on how to attack the compact crossover marketplace. Not only that, itÂ’s vaulted Mitsubishi from an also-ran to a solid contender for your hard-earned bucks. The Mitsubishi Outlander is not a rebadged Nissan Rogue. The two crossovers share their platform and powertrain, and Mitsubishi says they were co-developed and Outlander was not simply a hand-me-down. They differ in many notable ways, not the least of which is a standard third row (sized for very limited use) in the Outlander thatÂ’s not offered in the Rogue, but also in tuning, design and materials. The new Outlander certainly stands out with a front view thatÂ’s dominated by MitsubishiÂ’s "Dynamic Shield" fascia. Two curved chrome swoops work as outward-facing brackets to a grille with horizontal slats above a patterned opening. Lighting clusters are split into two parts, with LED driving lights and turn signals on top, and vertically stacked headlights below. Unlike some other “bold” faces currently seen in the industry, MitsubishiÂ’s design divides opinions but somehow looks better and more interesting in person than on screen. Mitsubishi managed an iteration of the floating-roof trend that looks different than anything else. ThereÂ’s an unusually flat roof in profile that ends in a brim-shaped rear spoiler atop a pillar at the very back of the car thatÂ’s shaped like a jet fin. Deep cutlines create a strong shoulder with a parallelogram indentation below the knee. All but base-model Outlanders are fitted with 20-inch wheels that are highlighted above with stamped-in brows. It all adds up to an imposing design that looks larger than it is. In reality, the 2022 Outlander is indeed larger in every direction than the 2020 edition (thereÂ’s no 2021 model) but in most measurements, is right about the same size as its compact crossover competitors. Its 106.5-inch wheelbase matches the Rogue, but the three-row Outlander is 2.4 inches longer overall. Compared to the 2020, thereÂ’s more adjustment for the driver to find a comfortable position plus an inch more legroom up front, and 1.1 inches more in the middle row. ItÂ’s 2.0 inches wider than before, which adds as much as an inch and a half more shoulder and hip room, depending on the seat.

Ghosn: Nissan, Renault going for 'mini alliance' with 'reduced scope'

TOKYO — Former Nissan chairman Carlos Ghosn said on Tuesday during a news conference at the Foreign CorrespondentsÂ’ Club of Japan in Tokyo that the Japanese automaker and Renault are trying to go for less cooperation between them with a deal to overhaul their long-standing alliance. "With the latest agreement, they're trying to go for a mini alliance with a very reduced scope of cooperation," Ghosn told reporters in Tokyo via video stream. Nissan and Renault are holding discussions about a final agreement to overhaul their alliance, after announcing in January that the deal will see Renault bring down its stake in Nissan to 15% from about 43% to put them on an equal level. Earlier this year, Ghosn filed a lawsuit against Nissan and a handful of individuals seeking $588 million in lost remuneration, and a further $500 million in moral damages. “Nissan will have to pay for what they did to me and my family,” Ghosn said. “Nissan created a lot of damage Â… damage that can not be repaired.” “What IÂ’m looking for is not revenge,” Ghosn added. “I just want to make sure that all the criminals and the plotters cannot sleep quietly in their beds after what they have committed.” Material from Reuters was used in this report. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.