2003 Mitsubishi Evo Evolution **only 79k Miles** on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Mitsubishi's first US chairman since 2007 charged with revitalizing brand

Have a look at Mitsubishi North America's vehicle page and you'll find seven cars in four model lines: i-MiEV electric hatch, Lancer sedan, Lancer Evolution and Sportback, Outlander and Outlander Sport, and Galant sedan. The Galant has 3.9 tires in the automotive grave, and the only hope for mainstream excitement, the Eclipse coupe and Spyder, had hemlock poured down their crankcases last year. Increasing the quotient of bleak, the Lancer isn't due for a refresh until 2014, the coming Outlander PHEV will sell in miniscule numbers when it does arrive, a little sports car has been nixed and the only other Mitsu being considered for our landmass is the Colt, which, for its stellar fuel economy numbers, looks like a car designed by Pikachu. There's also that matter of declining NA market share in a rising overall market, Mitsubishi's piece of the total pie currently hovering around the 0.4-percent mark according to Automotive News.
The company has decided to do more about it, reassigning Executive Vice President and Head Officer of the Headquarters Product Projects & Strategy Group Gayu Uesugi to be the new chairman of Mitsubishi Motors North America. It will be the first time in five years that someone has filled the chairman position at MMNA.
The hope is that with Uesugi's 35 years with the company, his experience in the company's global product plan and his success in emerging market strategy, he's the man to "[develop] a product plan and growth strategy for the US market" that will put things right. Or at least better. He will work with Yoichi Yokozawa, who has been CEO of MMNA since last year. There are more details on the move in the press release below.

Next-gen Mitsubishi Outlander PHEV gets more power all over

Looks like it's official — the U.S. will finally get the upgraded Mitsubishi Outlander PHEV that's been on sale in Europe and Japan since late 2018. AutoGuide perused documents Mitsubishi filed with the National Highway Traffic Safety Administration for 2021 product lineup. The paperwork shows a 2.4-liter engine with 126 horsepower replacing the 2.0-liter with 117 hp in the current U.S.-market Outlander plug-in hybrid. We've expected the engine change for a while, but we didn't have a horsepower rating before. The version on sale in Europe gets 133 hp from the 2.4-liter Atkinson-cycle four-cylinder, while promising "higher torque, smoother operation, and overall higher efficiency." We'll get the 13.8-kWh battery, up from the 12-kWh unit currently installed, and the rear electric motor gets bumped up to 93 hp, same as overseas. The e-motor on the front axle holds steady at 80 hp. Unless Mitsubishi has model-year shenanigans in mind, the documents describe the next-gen Outlander that's been promised for debut later this year. It will ride on a Renault-Nissan-Mitsubishi Alliance platform, expected to be the same architecture shared with the next-gen 2021 Nissan Rogue. The current Outlander and Rogue are just 0.3 inches apart, and both are expected to grow in size. The new Outlander's exterior will glean cues from the Engelberg Tourer concept (shown below) like vertically-oriented headlights, a reshaped greenhouse, and a larger rear roof spoiler. If Mitsubishi carries over the rest of the upgrades afforded the international Outlander PHEV versions, we're in for a more powerful generator, and new Sport and Snow modes. The suspension and 4WD Lock were also bolstered on the current crossover, but with an all-new generation, we'd expect thorough overhauls in hardware and software. The real prize will be finding out how much EV range the next plug-in hybrid Outlander promises beyond the 22 miles available on the current model. On Japan's testing cycle, the new powertrain extended all-electric driving from 37.8 miles to 40.4 miles. Mitsubishi Engelberg Tourer Concept View 10 Photos Related Video: