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Nissan, Mitsubishi Motors unveil light EVs for Japan

KURASHIKI, Japan — Japan's Mitsubishi Motors Corp and Nissan Motor Co unveiled their first jointly developed light electric vehicles (EVs), aiming to draw more Japanese drivers to battery-powered cars by offering low-priced micro models. The two Japanese automakers, part of an alliance with French carmaker Renault SA, were once considered trailblazers in Japan's EV market but have struggled to attract customers and face challenges from fast-growing newcomers such as Tesla. "I'm confident that (the new vehicles) representing the alliance will be a game changer for electric vehicles in Japan," Nissan Chief Executive Officer Makoto Uchida said at an unveiling of the new models in the western Japan city of Kurashiki. The automakers are hoping to leverage their presence in Japan's unique market for micro "kei" cars, which account for nearly 40% of cars on the road in Japan. The three companies' alliance early this year detailed a five-year plan to invest $26 billion on EV development, including kei cars. Nissan, which produces the Leaf and the Ariya electric vehicles, will offer its first light EV, the Sakura, starting at about 1.78 million yen ($13,891) after factoring in a government subsidy, and with a range of 180 km (112 miles). Mitsubishi Motors, maker of i-MiEV electric cars, will release the "eK cross EV" starting from about 1.85 million yen including the subsidy, also with a range of 180 km. Both automakers said they would start selling their new line-up of electric "kei" cars this summer. "People who used to think that EVs are too expensive will become a little more interested in EVs and will be willing to give them a try," said Riho Suzuki, Nissan regional product manager. ($1 = 128.1400 yen) (Reporting by Satoshi Sugiyama; Editing by Edmund Klamann) Green Mitsubishi Nissan Hatchback Economy Cars Electric

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

Mitsubishi Mirage hatch and sedan refresh teased

Almost every Mitsubishi model sold in the U.S. wears the automaker's "Dynamic Shield" design. The corporate face combines a two-piece grille emphasizing the horizontal with slim, angled headlights supported by a thick, C-shaped trim piece that defines the fog lights and lower intakes. The only holdouts are the Mirage hatchback and Mirage G4 sedan, but that will soon change. Mitsubishi teased a dim image of two Mirages that had earned their Dynamic Shields, and promised a debut on November 18 in Thailand. The reveal location gives a shout-out to the Laem Chabang plant that, along with another facility in the Philippines, builds the siblings. It's easy to forget about Mitsu's tiny twosome, but it's hard to deny they've served the company well as global offerings. In the U.S., the duo has increased its annual sales every year since the car's introduction in 2013. Around the world in fiscal 2018 the Japanese automaker sold 140,000 units, and sales through the end of October in the U.S. show the Mirage nearly 10 percent ahead of last year's sales at the same period. Assuming the cheap-as-chips price equation doesn't get a heavy refresh, there's every reason to think the facelift will aid sales. The hatch and sedan wear two different faces at the moment, both graduates of the most mediocre school of ambiguous econoboxes. The teased image puts a personality on economy, with large, single lenses peeking out from a narrow eyeline above the Dynamic Shield's sculpted features. It appears designers have done a touch of reshaping in back as well, and there's a wee spoiler hanging off the back of the decklid. No word on what might be in store for the two three-cylinder engines sold in international markets, a 1.0-liter that makes 70 horsepower and 65 pound-feet of torque, and the 1.2-liter that's our only choice here, making 78 hp and 74 lb-ft. The fuel filler cap has moved from the driver's side to the passenger's side, though, so there could be action under the skin, and we'd expect a few interior upgrades, too.