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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2021 Mini Countryman shows off its fresh face

The 2021 Mini Countryman has been spied once again, and it has shed some of its camouflage. We get a really good look at what appears to be the base Countryman's new front and rear fascias, updated taillights and interior. Otherwise, the little crossover is mostly unchanged. Up front, the bumper changes from three large grille openings to one standard one, and it gets the same slats as the grille between the headlights. On either side are big, round fog lights, which are themselves flanked by openings that probably create wind curtains around the wheels. Looking at the headlights, they have new internals with more squared-off projector surrounds. We also get some good looks at the John Cooper Works model. The shots of it at the Nurburgring give us a good look at the front, which looks generally unchanged with the same front bumper as the current car, but possibly with a new grille and headlight design. At the back, the car reveals new Union Jack taillights similar to those introduced on the Mini Hardtop and Clubman. Another photo shows what seems to be a John Cooper Works Countryman with part of a cloth cover lifted. This shows the rear bumper is mostly the same, but it gets a new mesh grille pattern over the rear diffuser area. Finally, we get a look at the interior. Most of it is the same, but the instrument cluster loses the analog dial of the current model. In its place is the oval-shaped cluster from the Mini Cooper SE electric car, which likely combines analog dials on either side with a screen nestled between. These changes are all relatively minor, and seem to be production ready. As such, we would expect the changes to be introduced for the 2021 model year. The reveal could be later this year. Of course, it's also possible the changes could be pushed back in the wake of the coronavirus crisis. Related Video:

Mini confirms first plug-in hybrid and it looks like it's based on the Countryman

Mini confirmed Sunday it's developing its first plug-in hybrid model, apparently based on the Countryman. The hybrid will utilize an electric motor that works with a combustion engine, expected to be a 1.5-liter turbocharged three-cylinder unit. Though the actual name wasn't specified, Mini said the vehicle will have two driving modes. With Auto eDrive, it can reach speeds of up to 50 miles per hour. Switching into Max eDrive increases top speed to approximately 77 miles per hour. The electric motor sends all of its power to the rear wheels, while the combustion engine powers the front wheels. The engine only kicks on in certain situations. Mashing the throttle brings the engine to life, as does switching the car into "Save Battery" mode, which allows the engine to charge the hybrid's battery through a generator while powering the vehicle. The engine also comes on if the vehicle's all-wheel-drive-system senses a loss in traction. Inside, the changes include a yellow start/stop button (instead of red) and a power display in place of the traditional tachometer. Mini's previous electrification efforts included the Mini E, which had a range under 100 miles and was available for leasing in 2009. Expect the plug-in hybrid to debut in 2019. Related Video: Featured Gallery Mini Plug-In Hybrid Related Gallery Mini Countryman Plug-in Hybrid Spy Shots View 13 Photos Green MINI Crossover Hybrid PHEV confirmed