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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

2020 Mini Cooper S E caught completely uncovered at photo shoot

Thanks to one of our spy photographers, the wait to see Mini's latest electric car is now over. The 2020 Mini Cooper S E was caught completely uncovered during an apparent photo shoot, probably for press and marketing materials. The finished car isn't all that different from the regular 2019 Mini Cooper hatchback and convertible, but it does have a few unique features. From the front you'll immediately notice the filled-in grille. It's bisected in the middle by a highlighter yellow stripe that contains a small opening, just like on the concept. It's basically the inverse of a gas-powered Mini's grille. There's also a circular medallion attached to the grille indicating its electric powertrain. The only other exterior changes include the electric logo debossed in the fuel-filler door, which is obviously now a charging port cover, and the wheels, which are smaller versions of the asymmetric pieces seen on the concept. Otherwise the metal body panels, bumpers, lights, windows and everything else on the body is taken directly from the regular Mini hatch. Since Mini is taking official photos of the car, we expect it's pretty much finished and ready for launch very soon. That would be in keeping with Mini's statement that the car would launch this year. The Frankfurt Motor Show this fall would be a possibility for the release, but we wouldn't rule out something even earlier. Details about the powertrain are scarce. We'd love to see similar specs to the 2009 Mini E, which made 204 horsepower and 162 pound-feet of torque, and had a range of around 150 miles. That said, reports indicate the 2020 Mini Cooper S E will borrow the drivetrain from BMW's i3, which would mean 168 hp, 184 lb-ft, and a range of around 114 miles from a 33.8-kWh battery pack. We'll find out for sure soon enough.

2021 Mini Countryman gets a light update inside and out

Well that didn't take long. We got a glimpse of the refreshed 2021 Mini Countryman last week, and now it has been fully revealed. Sure enough, it's a light makeover of the current model, bringing it up to date with the rest of the lineup. The major changes to the Countryman are on the exterior. The front and rear bumpers have been thoroughly redesigned. At the front, there's only one main grille opening, flanked by small slots at either end. The round foglights sit on each side of the grille as part of a black plastic surround. The rear bumper is now entirely body color, and can feature a prominent skid plate-style panel. The 2021 Countryman also gets standard LED headlights, fog lights and taillights. The latter now have the Union Jack design shared with every other Mini model. The S models have a new mesh grille, too. Two new exterior colors have been added, White Silver and Sage Green, as has a Piano Black exterior trim that colors all the chrome on the outside in black. Inside, the Countryman gets a revamped center display surround with touch-sensitive shortcut buttons and flush fitting hazard light and driver aid buttons. A version of the Mini Cooper SE electric car's instruments with 5-inch display is now an option. Two new interior leather colors are added, Indigo Blue and Malt Brown, both of which have their colors extended to the lower plastics on the doors and dash. Mechanically, the Countryman is carryover. The base Cooper gets a 134-horsepower turbocharged three-cylinder. The Cooper S gets a 189-horsepower turbocharged four-cylinder. The John Cooper Works gets 301 horsepower from a turbo four-cylinder. The Cooper SE plug-in hybrid combines the three-cylinder with an electric motor to get 224 horsepower. Range and fuel economy for the latter hasn't officially been announced, but it's likely to match the current model's 18-mile range and 29 mpg combined fuel economy for gas only. The Cooper and Cooper S are available with front-wheel drive and a 7-speed dual-clutch transmission or all-wheel drive with an 8-speed automatic. The John Cooper Works comes only with all-wheel drive and an 8-speed automatic, while the hybrid comes with all-wheel-drive and a 6-speed automatic. The updated Mini Countryman is expected to go on sale this summer. Pricing and fuel economy will be available closer to the on-sale date. Related Video: