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Volvo leads and Mini fails in JD Power's Tech Experience Index

New cars are basically rolling computers. Everything from the engine to the infotainment runs on a series of ones and zeros, and a lot of that technology requires input from the driver. So it's no surprise that JD Power has a study designed specifically to discern which bits of tech drivers love and which bits they loathe. "New technology continues to be a primary factor in the vehicle purchase decision," says JD Power's Kristin Kolodge, executive director of driver interaction & human machine interface research. "However, it’s critical for automakers to offer features that owners find intuitive and reliable. The user experience plays a major role in whether an owner will use the technology on a regular basis or abandon it and feel like they wasted their money." The J.D. Power 2020 U.S. Tech Experience Index (TXI) Study found that Volvo owners are happiest with the technology packed inside their vehicles, followed by BMW and Cadillac, all brands that JD Power classifies as premium. The highest-rated mainstream brand is Hyundai, followed by Subaru and Kia. As was the case with the organization's Initial Quality and APEAL studies, Tesla's numbers aren't officially included because they are the only automaker that has not granted JD Power approval to contact its owners in states that require it. Tesla's projected score of 593 would have put it in second place, right behind Volvo's score of 617. The lowest-ranked brand in the TXI Study is Mini, with Porsche right behind. Diving a little bit deeper, JD Power's findings suggest that the technologies new car buyers care most about are related to helping them see their surroundings better. Camera systems, including rear-view mirror cameras and ground-view cameras, scored highest in five of the six satisfaction attributes measured in the study. The technology that owners could really do without? Gesture controls. Owners who answered JD Power's survey say they don't use gesture controls much at all after initially trying them, and they don't really care if their next vehicle has them. We have to wonder if those responses might be what kept BMW out of the top spot. The TXI Study also found that owners are split on automated driving helpers, like lane-keeping assist and automatic emergency braking. JD Power suggests that owners may need more training on those systems before they learn to trust them. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences.

Supply chain issues force stick-shift out of Mini lineup

Mini has temporarily stopped building cars equipped with a manual transmission due to supply chain-related issues. The company decided to prioritize production of automatic vehicles, which outsell stick-shifted models by a wide margin, and the move might be permanent. "Current circumstances, including the war in Ukraine and semiconductor shortages, are causing supply chain restrictions across the global automotive industry. In order to secure maximum production output to meet increasing customer demand, our product offer needs to be simplified," a representative for the BMW-owned firm told British magazine Autocar. Mini added this is the best way to avoid delivery delays. Affected models include the two- and four-door variants of the Hardtop, the Convertible and the front-wheel-drive Cooper S Clubman. This isn't the first time that Mini goes automatic-only; it temporarily stopped importing stick-shifted cars in early 2019 due to calibration-related issues. While the manual quickly made a comeback, whether Mini will resume building cars with three pedals this time around is unclear. Similarly, what effects this decision will have on the American market (beyond the obvious lack of a manual transmission option) remains up in the air. There may be pricing implications. Adding a seven-speed dual-clutch automatic transmission to the 2022 Hardtop Cooper two-door cost $1,500, while the Cooper S model's automatic was priced at $1,750, so it's not unreasonable to assume that pricing will go up. Autoblog has contacted Mini to learn more about this decision, and we'll update this story if we hear back. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2015 Mini Countryman getting mild facelift for NY

Mini has introduced three generations of retro hatchback since its revival in 2001, with numerous bodystyles spun off that core model. But the Countryman has always stood apart from the rest (save the Paceman which was in turn spun off of it). The Mini crossover is bigger than the rest of the lineup, has more doors, more driven wheels and a familiar yet different look.
There's an all-new model in the works, set to share its architecture with BMW's own front-drive family. But that's still a couple of years away, so to keep the Countryman looking fresh, Mini is reportedly preparing to roll out a mildly facelifted version at the upcoming New York Auto Show.
As we're still awaiting confirmation from the automaker, few details on the updated Countryman are available at this point, but word has it that it will only include some minor cosmetic enhancements to the interior and exterior of the vehicle. Just how comprehensive those updates will be, and how many of them will be derived from the latest Mini Cooper hardtop remain to be seen, but with the NY show just a week away, it won't be long before we find out.