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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-AMG could use electric turbos

Mercedes-Benz is joining Audi in analyzing electric turbochargers for its production cars. But while Ingolstadt will roll out its first e-turbo in its A8 luxury sedan, Stuttgart is studying the technology for use in small performance cars, like the A45, CLA45, and GLA45 AMG models. Auto Express spoke to Mercedes-AMG compact car boss Steffen Jastrow about the cutting-edge tech, which reduces turbo lag, improves fuel economy, and occupies less space under the hood than a standard turbo. "Of course we need more power for the next-generation of cars, but electrification does not mean we have to use an electric drivetrain." Jastrow said. "They have to be faster and e-turbos are an option. We use them in motorsport, but the technology has to be payable for the customer." As AE tells it, bringing the price of e-turbos down from the A8's luxury car level to the relatively affordable sums demanded by compact AMG models will still take some time. So don't count on seeing a Mercedes with an electric turbocharger until the new A-Class arrives in 2017, at the earliest. Related Video:

Mercedes-Benz S-Class Cabriolet completes the luxury trinity

In its continuing bid to simply eat the lunch of the Bentley Continental GT, Mercedes-Benz has followed up on the S-Class sedan and coupe with a new S-Class Cabriolet. Aristocrats, take notice. Below the beltline, all is familiar. That means the same stylish sheetmetal, from the chiseled front fascia to the strong character lines to the pert rear end. Expect the cabin's accommodations to mirror the hardtop model. But the third member of the S-Class family differs above the beltline, where we see a sumptuous canvas roof. The three-layered top is, unsurprisingly, quite advanced. It uses a three-layer, acoustically optimized design that promises a quiet ride. The top can be dropped or raised in under 20 seconds and at speeds of 37 miles per hour. Finally, the addition of a canvas cover doesn't do much to the S-Class' aerodynamics, as the cabriolet still returns an impressive 0.29, which compares favorably with the 0.27 of the four-door model (the coupe's CoD isn't available). Opting for the S-Class Cabriolet will entitle you to some additional standard equipment, including Mercedes' AirScarf neck heater. The droptop will also pioneer the German brand's new Thermotronic climate feature, which takes complete control of the HVAC system and makes adjustments based on the findings of 12 sensors and 18 actuators. The sensors include those for interior and exterior temperature, solar radiation, air quality, and dew point, among others. Yes, your S-Class will have a sensor for the dewpoint. Also new to the S-Class Cabriolet – not to mention the S-Class line as a whole – is a 9G-Tronic nine-speed automatic transmission, which is already featured on the SLK-Class and the new GLC-Class. The new 9AT will be limited to the S550, while the new S63 Cabriolet will use the coupe's seven-speed AMG Speedshift transmission. Both engines, meanwhile, mirror their coupe counterparts, with 449 horsepower and 516 pound-feet of torque for the S550 and 577 hp and 664 lb-ft of torque on the AMG model, allowing the latter to hit 60 mph in just 3.9 seconds and reach a limited top speed of 186 mph. Both the S550 cabriolet and its Mercedes-AMG counterpart will make their global debut at the 2015 Frankfurt Motor Show, later this month. Read on for the full press release from Mercedes-Benz. The new Mercedes-Benz S-Class Cabriolet Open-top luxury Stuttgart. The new S-Class Cabriolet is the fourth variant of the current S-Class family in the U.S.