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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Mercedes spotted testing hardcore AMG GT at the 'Ring

Mercedes has showcased its new AMG GT in both base and S trims, it's rolled out the GT3 racing version and the Formula One safety car. But we're only beginning to see the extent of the variants that the German automaker is expected to spin off of its new sportscar. And here is the latest. Spied undergoing testing at the Nurburgring is what appears to be an even more performance-focused version of the Mercedes-AMG GT. It seems to be packing an upgraded aero kit – complete with front splitter and rear wing – as well as larger rolling stock. You can bet there's an even more potent version underhood of the 4.0-liter twin-turbo V8 that's already producing over 500 hp in the existing model. Whether Affalterbach deems it worthy of the Black Series label or not is another question, but what's clear is that AMG is gunning for the Porsche 911 GT3 with the performance model you see here – however disguised it may be from our prying eyes. Related Video:

Next Mercedes-AMG E63 to produce around 600 hp

"Sources" have told Autocar that the coming Mercedes-AMG E63 will get "something in the range of" 600 horsepower from a "next step" development of the 4.0-liter, twin-turbo V8 currently in the C63 sedan. Since the standard E-Class isn't due for introduction until the 2016 Detroit Motor show, we're probably a year away from finding out if "something in the range of" actually means a square 600 hp when the car the AMG E63 is revealed. Right now the E63 S is powered by a 5.5-liter twin-turbo V8 it shares that engine with the CLS63, S63, SL63, and G63, and all but the G63 get 577 hp from that engine. The 4.0-liter V8 in the C63 S is rated at 503 hp in the S model, the same as the dry-sump version of that engine that gets 503 hp in the AMG GT. Point being the jump to 600 hp isn't outrageous, and would keep up with the numbers rumored for the next BMW M5. New turbos will likely be responsible for much of that power, with AMG's powertrain chief having told Road & Track that the present turbos are doing all the work they were designed for. Depending on where the much lighter AMG GT3 road car comes in, the next AMG E63 should be the most powerful V8 model in the range. There'll be plenty of other doodads besides, like a new nine-speed automatic, 84-LED adaptive headlights, remote controlled parking, smartphone-activated NFC-based unlock and vehicle start, Vehicle-to-X communication, adaptive cruise control that recognizes speed limit signs, and a massive advance in the suite of Mercedes Intelligent Driving features. Related Video: News Source: Autocar Mercedes-Benz Luxury Performance Sedan mercedes-amg e63