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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Mercedes-AMG not making more Black Series models... for now

There was a time when AMG only made one version of any given vehicle, but those times are long behind us. These days it's cranking out entry-level AMG Sport models, the main AMG line and the more potent S-models. But what about the Black Series? According to Autocar, which spoke with Mercedes-AMG boss Tobias Moers at the Geneva Motor Show last week, the Black Series is still in the cards... just not for the short term. Moers said AMG is currently focused more on "making the cars more sophisticated, more precise" than about making headline-grabbing horsepower and torque figures. "The Black Series name... will be necessary in the future, but for now the base cars are so good. The Black Series must be at the top of the hill, but I don't know when or on what model yet." The nearest possible candidate could be the more hardcore version of the Mercedes-AMG GT that's in the works to take on the likes of the Porsche 911 GT3, but Moers didn't say whether that model would warrant reviving the Black Series label. AMG previously applied the Black Series designation to extreme high-performance versions of the SLK, SL, SLS, CLK and C-Class coupe, carrying upgraded engines, suspension, rolling stock, brakes and aerodynamics to make them more track-focused. Related Video:

Petrolicious relives history with Stirling Moss and his Mercedes SLR

We take it as a given that lap records will keep getting beaten. That's just the way things work: the development of racing cars proceeds at breakneck speeds, dwindling lap times down over the ages. Not at the Mille Miglia, though. The legendary Sir Stirling Moss won the famous Italian race together with journalist Denis Jenkinson in 1955, recording an almost unfathomable average speed of nearly 98 miles per hour in the Mercedes 300 SLR bearing the number 722 – the inspiration behind the extreme SLR McLaren Stirling Moss edition speedster that debuted seven years ago. Nobody (not even Moss himself) managed to beat that time in the subsequent two years before the race was shut down for good. It was only revived decades later as an historic rally that's more about consistency and, by its nature, doesn't put that record in contention. This year's event is coming up soon, so the cinematographical artisans at Petrolicious caught up with Moss and that legendary SLR – perfectly preserved as it has been by Mercedes – for a drive down memory lane.