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VW could look outside its own ranks for next CEO

Companies have two options when coming up with succession plans – hire within, or go outside its ranks. Either choice comes with advantages and disadvantages, to be sure. Hiring within means generally getting someone familiar with the company and its culture and traditions, while going outside is ideal if you're looking to shake things up and bring in fresh ideas. It's unclear which avenue the Volkswagen Group will go down when it comes time to replace its head man, Herr Professor Doctor Doctor Herr Martin Winterkorn, but he isn't ruling out a trip outside of Wolfsburg. Winterkorn has already given the reins of the VW brand to former BMW board member Herbert Diess, while Andreas Renschler, a former Daimler board member, is heading up VW's truck group. Now, Winterkorn has made some statements to a German weekly that indicate the most important thing about his successor isn't necessarily his (or her, though no women appear to be on the short-list) previous employer, Motoring.com.au is reporting, so much as his qualities as a leader and an engineering background. "A Volkswagen boss has to have a big affinity to our products. He needs to be close to customers and he needs to have a relationship with dealers," Winterkorn told Stern. "Like always, it depends on the personality and it also helps if the candidate is an engineer." Motoring throws out a couple of potential candidates from within, including Porsche boss Mathias Muller, Audi Chairman Rupert Stadler and engineering guru Ulrich Hackenberg, in addition to both Diess and Renschler. And while each candidate has a lot of potential, the only thing that's guaranteed right now is what Winterkorn has already said: "The decision about who will succeed me is not an easy one for the supervisory board."

Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Lewis Hamilton accepts Vettel's apology, has 'utmost respect'

SPIELBERG, Austria - Triple world champion Lewis Hamilton said he still had "the utmost respect" for Formula One title rival Sebastian Vettel after accepting a public apology from the Ferrari driver on Thursday. Speaking to reporters at a crowded Austrian Grand Prix news conference, the two men addressed a "road rage" controversy that has dominated the headlines since the June 25 race in Azerbaijan. "I still have the utmost respect for him as a driver and will continue to race him hard through the rest of the season," declared Hamilton, who said at the time that Vettel had "disgraced himself" by driving into him in Baku. He said Vettel called him on the Monday after the race and then texted an apology, which he accepted. The championship leader had driven into the back of Hamilton's Mercedes while both were following the safety car in first and second places, waiting for it to return to the pits. Vettel then pulled alongside, gesticulating angrily, before banging wheels. The German, a four times world champion, later accused Hamilton of "brake-testing" him by slowing suddenly. The car's telemetry subsequently showed that was not the case and Hamilton said the accusation was one he particularly wanted correcting. Vettel was handed a 10-second stop-and-go penalty, and finished fourth. He was then summoned to a hearing in Paris last Monday where the governing body declared the matter closed. Initially reluctant to dwell on the matter, saying he did not want to "pump this up more than it is already", the Ferrari driver on Thursday repeated the written apology. "It was the wrong move to drive alongside him and hit his tyres," he said. "I don't think there was any bad intention (by Hamilton). I don't think he actually brake-tested me. I was upset and over-reacted. I am not proud of the moment." Hamilton, 14 points behind Vettel after eight races, missed out on victory in Baku after a headrest worked loose and he had to pit. He finished fifth. Before Baku, the two world champions had made much of their mutual respect and the budding "bromance" seemed to be back on. "It's nice to hear that we are able to move forward," Vettel said. "I think the respect we have for each other on and off track helps us in this regard." Reporting by Alan Baldwin Related Video: