2006 Mercedes-benz Clk500 Base Convertible 2-door 5.0l on 2040-cars

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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Singer Porsche, Koenigsegg, NSX: Leno's life doesn't suck

Jay Leno had quite a productive trip this year during Monterey Car Week. Not only did he get to pal around with Ian Callum and check out the Pebble Beach Concours d'Elegance, but the denim-clad comedian also headed to The Quail to talk to some prominent figures in the modern sports car scene. Capping off the fun, he got to take a drive in a Mercedes-AMG GT S, too Perhaps the highlight of this show is a nearly 10-minute interview with Christian von Koenigsegg. The founder of the Swedish hypercar company digs deep into the Agera One:1's engineering details, relating interesting facts about the aerodynamics and transmission. In addition, Leno chats with Rob Dickenson of Singer about its newly reimagined Porsche 911 Targa, and he gets the latest scoop on the Acura NSX's progress from newly promoted Acura Vice President and General Manager Jon Ikeda. If you like hearing about the nuts and bolts of sports car development, then this video can't be missed. Of course, we were there at Monterey, too, and we pointed our own cameras at some of the amazing machinery, both vintage and modern, at all the various car-focused events of the week. Take a look back at some of our own cool footage in the videos below. Related Video:

On Location at the Portimao circuit in Portugal with Mercedes

Portugal is a beautiful country, full of friendly people, historic cities, stunning coastline and, of course, vineyards. What brought us to Mainland Europe's westernmost country, though, was the high-speed promise of the Algarve International Circuit in Portimao. Mercedes-AMG was kind enough to host the international press launch of its standard-setting C63 and C63 S sedans at the Portuguese racing circuit, and we came away impressed, both with the car and with the track. It's tough work, but somebody's got to do it... Join Consumer Editor Jeremy Korzeniewski in Portimao above to learn more about the race track and the country in which it resides, and if you want to see what the circuit looks like from behind the wheel, we suggest you watch the video below. Related Gallery 2015 Mercedes-AMG C63 S: First Drive View 40 Photos Related Gallery 2016 Mercedes-Benz C450 AMG Sport: First Drive View 19 Photos Motorsports Mercedes-Benz Luxury Racing Vehicles Performance Videos Original Video Sedan mercedes-amg portugal mercedes-amg c63 on location portimao autoblog black