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Lincoln dons the Black Label

"We're really trying to simplify for the customer on their terms." - Paul Bucek
Lincoln is launching a Black Label service and customization program in December at 32 dealerships across the country in a bid to attract new and more upscale customers.

BMW, Hyundai score big in JD Power's first Tech Experience Index

While automakers are quick to brag about winning a JD Power Initial Quality Study award, the reality, as we've pointed out before, is that these ratings are somewhat misleading, since IQS doesn't necessarily distinguish genuine quality issues. JD Power's new Tech Experience Index aims to solve that problem. The new metric takes the same 90-day approach as IQS but focuses exclusively on technology – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, navigation, and smartphone mirroring. It splits the industry up into just seven segments, based loosely on size, which is why the Chevrolet Camaro is in the same division (mid-size) as Kia Sorento and the Mercedes-Benz GLE-Class is in the same segment as the Hyundai Genesis (mid-size premium). It makes for some screwy bedfellows, to be sure. Still, splitting tech experience away from initial quality should allow customers to make more informed and intelligent decisions when buying new vehicles. In the inaugural study, respondents listed BMW and Hyundai as the big winners, with two segment awards – the 2 Series for small premium and the 4 Series for compact premium, and the Genesis for mid-size premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Forte (compact), and Nissan Maxima (large) scored individual wins. Ford also had a surprising hit with the Lincoln MKC, which ranked third in the compact premium segment behind the 4 Series and Lexus IS. This is a coup for the Blue Oval, whose woeful MyFord Touch systems made the brand a victim of the IQS' flaws in the early 2010s. But Ford and other automakers might not want to celebrate just yet. According to JD Power, there's still a lot of room for improvement – navigation systems were the lowest-rated piece of tech in the study. Instead, customers repeatedly saluted collision-avoidance and safety systems, giving the category the best marks of the study and listing blind-spot monitoring and backup cameras as two must-have features – 96 percent of respondents said they wanted those two systems in their next vehicle. But this isn't really a surprise. Implementation of safety systems from brand to brand is similar, and they don't require any input from users, unlike navigation and infotainment systems which are frustratingly deep.

New Lincoln Nautilus teased with massive interior screens

The next-generation Lincoln Nautilus is officially slated for reveal on Monday, April 17, according to a teaser video just released on Lincoln’s social media channels. LincolnÂ’s mid-size two-row SUV is definitely due for a big update, and one look at the teaser suggests weÂ’re getting exactly that. Instead of giving us a glimpse of the exterior, Lincoln trained the camera inside. The video appears to be of a welcome lighting sequence played over multiple massive screens, starting on a central infotainment screen and then transitioning to additional displays further up on the dashboard. The pattern of dancing light then appears to reach out of the screen and onto the door panels where strips of physical LED lights are “lit” by the light transitioning from the screens. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. The whole sequence is rather dramatic, but it allows us a glimpse of whatÂ’s happening inside the new Nautilus. For one, the interior is chock-full of screens. The giant display on the dash appears to stretch from one pillar to another, so weÂ’re looking at a full-width display. An oddly shaped steering wheel can be seen by the light of the screen — it looks more square than round, as the top portion is cut off. Below those top screens, a regular-looking infotainment screen is put front and center. We canÂ’t see much else, but the NautilusÂ’ reveal is coming soon enough, so look out for a debut on Monday next week. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.