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Even Ford executives had issues with MyFord Touch

MyFord Touch is one of the auto industry's more controversial features. The media broadly panned the infotainment system developed with Microsoft for its slow responses and reliance on voice commands to navigate its deep menus. Oh, and Ford executives weren't big fans, either. Newly revealed court documents in a California class-action lawsuit demonstrate the level of venom Ford employees, both big and small, reserved for the Blue Oval's infotainment system. An error caused Bill Ford's navigation system to crash, leaving the family scion stuck on the side of the road in an unfamiliar area. The documents, unearthed by Forbes, detail current CEO Mark Fields' aggravations with MFT, too. A mechanic emailed an image of a cracked infotainment screen on an Edge to one of Ford's top Sync engineers, Kenneth Williams, suggesting "Mark Fields may have been a little aggravated with the system." But Ford and Fields' issues are nothing compared to the woes of the engineers that had to work on MFT. In a collection of emails obtained by Forbes, one engineer called the system "a polished turd," while another simply said, "These poor customers." And after one engineer suggested using a photo of Ford's Oakville Assembly Plant – home of the Edge, Flex, Lincoln MKX, and MKT production – as a background for the system, one of his coworkers said in an email that someone should instead Photoshop the image to read "abandon hope all ye who enter here," the Detroit News reports. Another summed up the problem, saying: "Ford's quality reputation is completely on the line ... another model year with the same crap is not acceptable." MyFord Touch almost single-handedly torpedoed Ford's reputation in widely reported quality metrics, including JD Power and Consumer Reports. Ford responded with a refreshed Sync3, a wildly improved rethink of its infotainment system that is far more responsive and easier to live with every day. Related Video: News Source: Forbes, The Detroit NewsImage Credit: Ford Government/Legal Ford Lincoln Technology Mark Fields sync 3

Ford sets rules for dealers selling electric cars: Fixed no-haggle pricing

Are you tired of reading about shady dealers marking up cars and taking advantage of buyers? Apparently, Ford is, too. According to The Drive, The Blue Oval issued a warning at its annual dealer conference, telling franchisees that they have until the end of October to decide whether to commit to fixed, no haggle pricing or be cut out of selling EVs. Ford is far from the only auto brand watching its dealers make up their own pricing, but it’s been one of the quickest to act on the issue. Earlier this year, the automaker split its business operations, with one part of the company focusing solely on electric vehicles and powertrain development and the other continuing FordÂ’s gas vehicle development. If dealers want to sell EVs, theyÂ’ll have to opt into the rules for Ford Model E (the brandÂ’s electric business arm) — one of which is a commitment to transparent, no-haggle pricing. Once theyÂ’ve agreed to the terms and conditions, Ford dealers become Model E Certified. The automaker views this as an opportunity to push more of its network toward a model that Tesla and other startups adopted. Many younger buyers favor direct sales, as it limits the in-person time required to buy a car and makes the purchase process easier for many. This is undoubtedly an annoyance for dealers, but theyÂ’ve long been asked to make investments to promote new products and initiatives. The shift to electrification has required the franchisees to make even more significant commitments, and in some cases, sizable financial investments, to meet automakersÂ’ new requirements. Automakers, including Ford, have provided off-ramps for dealers not interested in making the switch to EVs. Cadillac saw an exodus of more than a third of its dealer network after it issued new rules for electric vehicle sales. Ford will likely see some attrition with this policy change, but itÂ’s offering dealers an opportunity to “spend more to make more,” so to speak. Stores already committed to selling EVs can promise to invest an additional amount – up to half a million dollars – to build additional chargers and invest in other equipment. Those that do can earn an “Elite” designation on their Model E certification and are not subject to allocation limits and other speedbumps that other certified dealers see. Earnings/Financials Green Ford Lincoln Car Buying Car Dealers Electric

2020 Lincoln Aviator Grand Touring First Drive | It's the plug-in hybrid one

NAPA VALLEY, Calif. — While we've already declared that the 2020 Lincoln Aviator is the real deal, that earlier first drive only covered the gas-only base version. Not that a 400-horsepower anything is typically considered "base," but it certainly becomes that when there's another version available, the Aviator Grand Touring, that's good for a cool 494 horsepower and 630 pound-feet of torque.  Frankly, it seems a little odd to fixate on output figures when the Aviator goes out of its way to push its accelerative capability into the background and instead focus on an altogether luxurious and effortless driving experience. But 630 pound-feet is a whole heap of torque that fully eclipses even the mighty BMW X7 M50i. The BMW has a twin-turbo V8 engine fettled by M Division, however. The 2020 Aviator Grand Touring is a plug-in hybrid. Unlike other gasoline-electric variants, this version does not take a smaller engine and add electricity. Rather, it starts with the regular Aviator's whole hog 400-horsepower twin-turbo V6 and sandwiches a 75-kW electric motor between it and the 10-speed automatic transmission. All-wheel drive is standard, but it's a traditional system rather than one created by a rear-axle electric motor. With this approach, Lincoln is trying to create a range-topping model, not necessarily an eco-oriented one. The Grand Touring is the V12-powered Mercedes S600 to the regular Aviator's S500. It's best to think of it in those historic luxury terms, because despite the eye-popping output, this is still not a sport-tuned vehicle. Indeed, it's very possible that it's not actually that much quicker off the line than the regular version. Black Label - Chalet 3 View 30 Photos Lincoln didn't provide a 0-60 time, but the Grand Touring weighs 781 pounds more than a gas-only all-wheel-drive Aviator. Stuffing 96 lithium-ion battery cells under the second-row seat tends to do that. As a result, the hybrid's added electric wallop does in fact make it feel more powerful, but it's not the sort of face-flattening experience you might expect with that torque number. It's not that different. Well, in terms of acceleration, at least. There are actually some drivability issues. The throttle is difficult to modulate smoothly from a start, at least when driving in hybrid mode with the plug-in battery portion fully drained.