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Farley says Lincoln learnings in China could influence brand in US

Automotive News reports Lincoln is looking to Chinese luxury shoppers for customer service ideas. Those notions may eventually make their way back to the US in the form of new dealership training. Jim Farley, the executive vice president of global marketing for Ford, tells Automotive News, "In many ways, China will be a listening post for Lincoln in the United States. Soon China will be the largest luxury market in the world." Farley also said that in China, the Lincoln brand is currently where Lexus was when the Japanese brand first landed in the US.
Lincoln is slated to open its first Chinese dealerships in 2014. The brand is largely unknown in Asia, and Lincoln representatives have been visiting other luxury dealers in China for an idea of what buyers there expect. Lincoln has also studied non-automotive luxury shopping, paying special attention to high-end retail branding.
Of course, this whole song and dance feels awfully familiar. Lincoln has focused heavily on remaking the brand and recrafting its marketing here in the States, thus far without sufficient product to back the play. Lincoln is already late to the China game, and without the necessary products to lure buyers away from established bodies like Buick and Cadillac, Lincoln may be doomed to repeat its fate here in the US.

2020 Lincoln Navigator gets a price bump as sales stay strong

The Lincoln Navigator is still doing the business on dealer lots, and as sales climb, so do the prices. CarsDirect reports the flagship SUV's MSRP has gone up again as of February, a letter to dealers explaining that the bump "continues to keep the Lincoln brand competitive and aggressively positioned verses [sic] our key competitors." The entry-level Navigator Standard will start at $76,185 before the $1,295 destination charge, for a total of $77,480. That's $360 more than the luxury flagship cost in January. At the high end, the Navigator L Black Series goes up to $101,630 after destination, a $365 bump. This revised pricing makes the two-wheel drive Navigator Standard $1,000 more expensive than the current, outgoing Escalade, and the Navigator L Black Series $2,040 more than the Escalade ESV Platinum 4WD. It's likely the price jumps coming with the next-generation Escalade should restore the balance.   That won't change the fact that, on the face of it, the Navigator's entry-level price has risen by roughly $3,500 since it launched for the 2018 model year, and that's after an $8,500 increase introduced with the current generation. Last year, the product planners added features and a trim reorganization along with the price increases for 2020. Buyers get convenience items such as power running boards, heated and cooled front seats, wireless phone charging, and Lincoln's Phone as Key system standard throughout the range, and every 2020 Navigator includes the CoPilot360 driver safety suite. The safety kit wasn't available on the 2019 Navigator Standard, and was a $2,640 option on the Select trim. On top of that, the Reserve trim dropped in price thanks to the addition of a two-wheel-drive version. The Navigator improved sales in 2019 by 817 units over 2018. If sales remain robust this year — and depending on where the Escalade lands on the MSRP chart — we won't be surprised at another increase before the year is out. Related Video:  

BMW, Hyundai score big in JD Power's first Tech Experience Index

While automakers are quick to brag about winning a JD Power Initial Quality Study award, the reality, as we've pointed out before, is that these ratings are somewhat misleading, since IQS doesn't necessarily distinguish genuine quality issues. JD Power's new Tech Experience Index aims to solve that problem. The new metric takes the same 90-day approach as IQS but focuses exclusively on technology – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, navigation, and smartphone mirroring. It splits the industry up into just seven segments, based loosely on size, which is why the Chevrolet Camaro is in the same division (mid-size) as Kia Sorento and the Mercedes-Benz GLE-Class is in the same segment as the Hyundai Genesis (mid-size premium). It makes for some screwy bedfellows, to be sure. Still, splitting tech experience away from initial quality should allow customers to make more informed and intelligent decisions when buying new vehicles. In the inaugural study, respondents listed BMW and Hyundai as the big winners, with two segment awards – the 2 Series for small premium and the 4 Series for compact premium, and the Genesis for mid-size premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Forte (compact), and Nissan Maxima (large) scored individual wins. Ford also had a surprising hit with the Lincoln MKC, which ranked third in the compact premium segment behind the 4 Series and Lexus IS. This is a coup for the Blue Oval, whose woeful MyFord Touch systems made the brand a victim of the IQS' flaws in the early 2010s. But Ford and other automakers might not want to celebrate just yet. According to JD Power, there's still a lot of room for improvement – navigation systems were the lowest-rated piece of tech in the study. Instead, customers repeatedly saluted collision-avoidance and safety systems, giving the category the best marks of the study and listing blind-spot monitoring and backup cameras as two must-have features – 96 percent of respondents said they wanted those two systems in their next vehicle. But this isn't really a surprise. Implementation of safety systems from brand to brand is similar, and they don't require any input from users, unlike navigation and infotainment systems which are frustratingly deep.