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Next-gen Toyota Tacoma to debut at Detroit Auto Show

Toyota's confirmation comes on the heels of General Motors' successful launch of its own midsize pickups. The next generation of the Toyota Tacoma pickup truck will be revealed in January at the Detroit Auto Show, a top executive confirmed Thursday. Bob Carter, senior vice president of automotive operations for Toyota, offered no other details, but the new version of the pickup is expected to have significant upgrades compared with the aging model on sale now. Our spy shooters caught a prototype testing this summer, and rumors of the new generation have been swirling for months. We've also previously reported that Toyota is planning to ramp up production next April at a factory in Mexico that builds the Tacoma. Toyota's confirmation comes on the heels of General Motors' successful launch of its own midsize pickups, the Chevrolet Colorado and GMC Canyon, which have garnered awards, positive reviews and solid sales since they arrived in showrooms this fall. It's unclear how large the new Tacoma will be, especially considering that the Canyon and Colorado flirt with fullsize territory. The Tacoma was last updated in 2012, and the segment has changed dramatically since then with the addition of the GM trucks. Another Tacoma competitor, Honda's aging Ridgeline, is also expected to re-launch in 2015, which would leave the Nissan Frontier as the oldest truck in the field. Tacoma sales have slipped 4.1 percent to 140,757 units this year, though they posted a 3.3-percent gain in November. Meanwhile, Carter also said Lexus will reveal two performance vehicles, though he didn't elaborate. "I'll leave it at that, but I promise you'll enjoy it," he said coyly. Lexus just showed the LF-C2 convertible concept at the Los Angeles Auto Show.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2020 Lexus LC 500 Inspiration Series is a green goddess

This year's Lexus LC 500 Inspiration Series walked in fields of gold with Flare Yellow paint outside, a splash of matching Alcantara inside, and white, semi-aniline leather seats. The 2020 version of the LC 500 Inspiration Series takes to emerald seas with exclusive Nori Green Pearl paint — nori being the edible seaweed that tries to make an honest living wrapping sushi or onigiri. This time the two-tone interior doesn't take its cue from the outside, opting for tan and amber contrasts. Lexus says the aesthetic game of dress-up "aims to evoke a more refined, mature coupe," even though we're certain two of the LC 500's most profound attributes are refinement and maturity. Semi-aniline 10-way adjustable seats are stitched up in Saddle Tan leather exclusive to this model, paired with slightly darker Alcantara trim on the door panels. The instrument panel, center console, steering wheel, and the rest of the doors are fitted with Black Amber leather. Brown cross-stitching not only cues the color of the seats, its visibility should earn appreciation for "highlighting the fanatical precision of each stitch." As with the 2019 model, the special 2020 LC 500 will be limited to 100 units in the U.S. A custom, laser-cut sill plate that evokes the geometric shapes found in the taillights will inform everyone crossing the threshold of the coupe's rarity. The package sits on two-tone, 21-inch wheels. The powertrain hasn't been touched, motivation provided by the naturally aspirated 5.0-liter V8 with 471 horsepower shifting through a 10-speed automatic. Lexus says it will release price information closer to the on-sale date later this year. A standard LC 500 costs $92,950 before destination; the 2019 LC 500 Inspiration Series asked $106,210 before destination, so don't expect much change from $110,000 if you're interested.