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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Houston repair shop disappears and takes man's Lexus with it

A man in Houston, Texas, is out his sweet new Lexus after the small-time repair shop he took it to just up and disappeared along with his car last month. According to KPRC, Randy Exom purchased a Lexus ES300 back in November and immediately took it to On Site Auto Repair in Northwest Houston to deal with some used car issues. To pay for the work, Exom set up a bi-weekly payment plan with the shop's owner. This arrangement worked out fine until January 19, when Exom showed up to make his payment and discovered that the shop had disappeared. "Everything was going fine up until I came there to make a payment and there was an eviction sign posted, sign on the door, and the regular cars that were in the lot weren't there anymore," Exom told KPRC. Eventually, he was able to reach the shop's owner to get an explanation but it wasn't the one he wanted. "I gave him a call and I said, 'Hey, there's an eviction notice here. Did you move?' He said, 'Yeah, I'm at 59 and Little York now." The fact that the owner didn't give him an exact address raised some alarms, and upon further review it seems that Exom's suspicions were justified. It turns out that the shop's owner, Shawn Gee, has a history of shady automotive dealing. Last fall, KPRC reported cases of cars going missing from a shop at 59 and Little York. That shop, which is now closed, was owned by Gee's brother. On February 10, Exom finally found his car in an impound lot with the rest of the cars from Gee's shop nearly a full month after it went missing. He told KPRC that the impound lot wants $800 to release his car. He told reporters that he wished Gee had called him and worked the situation out like a real businessman. "My thing is my car was in your possession and you should have made some type of contact with me and say, 'Hey this is what's going on, sir,'" he said. KPRC reached Gee by phone on February 10 and he declined to give an on-camera interview. He did confirm the eviction and said that he was working with customers to get their impounded vehicles back. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: KPRC Auto News Weird Car News Lexus houston impound

2022 Lexus IS 350 F Sport Road Test | A trip through mid-Ohio, from Mid-Ohio

LEXINGTON, Ohio — That feeling of driving inspiration I tend to get after a long day of watching racing hits me hard. Hours of observing others — professional racers — tear it up on track always leaves me with a desire to do the same, which in reality, is a dangerous feeling to have. Outside those racetrack grounds are public roads with speed limits, other motorists and a million other factors. Nevertheless, IÂ’m feeling rather giddy in the 2022 Lexus IS 350 F Sport after leaving the Lexus Grand Prix at Mid-Ohio Sports Car Course. Lexus invited me down to watch the race where a pair of Lexus RC Fs run by Vasser Sullivan Racing were competing. I rode along for a hot lap in a modified IS 500 F Sport Performance with one of the teamÂ’s pro drivers between races, and while that carÂ’s V8 is rather intoxicating, I still find myself really digging the 3.5-liter V6 in the humble IS 350 F Sport on OhioÂ’s winding back roads. Before leaving the track, I check the box on Google Maps to “avoid highways,” and point the IS down any road vaguely heading in the right direction that looked curvy in search of somewhere to enjoy LexusÂ’ recently-updated sport sedan. Being the F Sport model, there is some hope for fun. All IS 350 F Sports get a unique (and louder) exhaust, 19-inch wheels, larger 265-section-width rear tires, a cold air intake and an interior “sound generator” that pumps some extra noise into the cabin. What this car doesnÂ’t have, is the Dynamic Handling Package available on IS F Sport models. This adds an adaptive suspension and lighter BBS forged wheels. Additionally, this IS is the all-wheel-drive version, so it doesnÂ’t have the Torsen limited-slip rear differential or the extra-sporty “Sport S+” drive mode available on the rear-wheel-drive version. Despite this IS 350 F Sport being in mildly sporty dress, the trip starts out on a promising note. Much of the happiness derived from driving this sedan comes courtesy of its naturally aspirated V6 engine. It puts out a healthy 311 horsepower and 280 pound-feet of torque, good enough for a 0-60-mph sprint of 5.7 seconds. Peak power is made at 6,600 rpm, which means you need to keep the pedal buried and work for the acceleration.  Others in this sport sedan class have long since made boosted four-cylinders the go-to powertrain, making this naturally aspirated engine a breath of fresh air.