1995 Lexus Sc 400 on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Lexus LS 500 Inspiration Series is a limited extra-luxe edition of the flagship sedan

Lexus is continuing its trend of making its “Inspiration Series” of cars, and the latest model to get the treatment is the LS 500. Just like all the others before it, this one is mainly an appearance package meant to set it apart from other LS 500s on the road.  The first unique touch is its Deep Garnet paint that isnÂ’t available on the normal LS 500. Then you get 20-inch black chrome wheels that go quite nicely with the paint color. Lexus didnÂ’t forget the Inspiration Series interior, either. Standard is the ultra-luxe Kiriko glass trim you can get as an option on the regular LS 500. It looked stunning on that car, and itÂ’s going to look great combined with the white leather seats on this one, too. Lexus is also giving the Inspiration Series blue LED dash lighting and “Lexus” puddle lamps below the doors. There are only going to be 300 LS 500 Inspiration Series cars sold in America, and theyÂ’re going to be available to buy this fall. Mechanically, itÂ’s exactly the same as a regular LS 500 with the 3.5-liter twin-turbo V6 making 416 horsepower and 442 pound-feet of torque. As for pricing on this limited-edition model, Lexus isnÂ’t saying quite yet. A regular LS 500 similarly equipped is around the $100,000 mark, so look out for something in that range when we do get a price. Related Video:

2014 Lexus IS 250 AWD F Sport

"Ooh, this looks fun!" my otherwise car-ignorant friend said as we walked up to the 2014 Lexus IS 250 F Sport. And yeah, it does look fun. In fact, despite my initial strong negative reaction to the design, I've really warmed up to this new IS, especially with the flashier F Sport package found on this test car (unique front fascia, 18-inch dark alloy wheels and appropriate badging). Even though that rear end still looks a bit Droopy Dog to me (stop frowning, Lexus), the IS is sharp, though I'm not entirely sure that such a bold design will age well.
"Looks can be deceiving," I told my friend, and we hit the road... slowly. You see, despite looking like a fresh, modern sport sedan, the IS 250 still uses what is, quite frankly, a dog of an engine. And that, combined with dynamics that are just so-so at best, makes for a sedan that's all show and no go. Say hello to Jennifer Slowpez.
Driving Notes