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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Sportier version of a Lexus RC F spotted at Nurburgring

While most of the auto industry was focused on Frankfurt today, elsewhere in Germany our spy photographers spotted something interesting at the Nuurburgring — a Lexus RC F that seems even sportier. There appears to be a bigger fixed rear spoiler under the camo, along with a modified front skirt and a different rear bumper with a different diffuser. There just might be air outlets behind the rear wheel, and possibly a wider track in the rear. Are these just cosmetic changes, or a harbinger of higher performance or something more potent than the current 467-horsepower 5-liter engine — say, something beyond 500 horses? Unknown at this point. Related Video: Featured Gallery Lexus RC F Sport spy shots Spy Photos Lexus Coupe Luxury Performance lexus rc f

Lexus finally announces all-new twin-turbo V8, will race the Nurburgring 24H

In March 2013, Motor Trend wrote about rumors of Lexus bolting two turbos onto the high-revving, atmospheric 5.0-liter V8 in the RC F, the new engine for eventual use in an LC F super coupe. We heard the rumor again from multiple directions in 2017, and again in 2018. At last, the rumor gets official confirmation as an aside in a Lexus press release about taking the Gazoo Racing LC race car to the Nurburgring 24-hour for a third time next year. After two years of "unavoidable hours in the pit to resolve issues" with the LC in 2018 and 2019, the luxury carmaker said that next year it "[aims] to complete the race without any trouble by adopting a variety of new technologies, including a newly-developed V8 twin-turbo engine destined for use on future road cars such as sports cars." That's all we know for certain about what's coming. Predictions supposed Lexus has paired two of its 2.0-liter, four-cylinder engines with a 90-degree angle to create the 4.0-liter twin-turbo V8. Estimates over the years guessed output as anywhere from 600 metric horsepower, 592 of our U.S. customary horses, to 620 hp, to 660 hp. The guesstimate torque figure comes in at "up to 506 pound-feet," arrived at by a Japanese magazine that figured Lexus was trying to outdo the Nissan GT-R. What's safe to say is that the engine – created with an emphasis on performance – will outdo the 471 hp and 398 lb-ft of torque from the Yamaha-developed, naturally-aspirated V8 currently powering the LC 500 flagship. The new engine might not outdo the 7,300-rpm redline. Since the press release mentioned "sports cars," plural, there's every right to expect the hi-po power plant to migrate to other offerings. In the press, the engine's been mooted for everything from the RC F and new GS F to an LS F and a super-potent SUV inspired by the LF-1 Limitless concept that would take on the Lamborghini Urus. Further changes to the LC F accompanying the new motor could include a great deal more carbon fiber, about 200 pounds trimmed from the curb weight, a stiffer structure, a "low-weight and high-rigidity suspension," and more refined software systems for tech like driver aids, traction control, and anti-lock braking.  Lexus will take the start line at next yearÂ’s Nurburgring 24-Hour weekend from May 21-24 in the SP-Pro class. Related Video: