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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2015 Lexus LS gets tighter turning radius, new infotainment

Go back a couple of decades and the thought of a Japanese automaker challenging the German limousines would have seemed laughable, but 25 years later the Lexus LS is a mainstay of the luxury sedan market. And it didn't get there by sitting on its laurels, so it should come as little surprise that Lexus is offering some small tweaks as it enters the 2015 model year.
This time around the upgrades are rather minor, consisting primarily of a new multimedia system. It's got an updated navigation system with 12.3-inch display, revised backup camera imagery with dynamic gridlines, and an enhanced Lexus Enform App Suite that can control the locks, ignition, climate control and more, remotely.
While they were at it, Toyota's engineers also reduced the turning circle by four inches (on cars fitted with 18-inch wheels), and enhanced the F Sport package as well. Otherwise, it's essentially the same LS we've always known.

Check out this awesome Lexus manga art with exploding cities and dragons galore

Lexus just did something a bit different, and it has to do with manga art. The headliner piece is the Lexus LC 500 with the masked warrior crouching on top of it, seen above. We think it's objectively awesome, as the car autonomously races away from an exploding city. The LC 500 was drawn by Bulgarian artist Daniel Atanasov. He says it's "heavily influenced by Japanese culture. The main character is wearing an oni mask, which in Japan are worn at festivals to protect from evil spirits. He is holding a nodachi sword (a type of Samurai sword), and the pose of the character has been influenced by martial arts." Atanasov says the LC 500 is self-driving, controlled by the character on top of the car. Next up is a drawing of a Lexus ES driving amongst dragons. We're not so sure how long the car will last in that landscape ... perhaps an LX 570 would be the more prudent choice for bombing through a rocky desert. This one blends manga with classical paintings from the west, making it more of a hybrid. It was drawn by Tim Kong — he says he chose to draw dragons in order to "highlight the brave design of Lexus cars." Lexus' last commission is of the UX. This one is much simpler, with fewer things going on in the background. There is simply a girl and her Lexus UX in the dunes as the sun sets. It's rather calming and warm in nature compared to the first two drawings. The artist, Yishan Li, says she drew the UX like this because this is where she envisions taking it if she owned one.