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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Next-gen Lexus IS design revealed to be swoopiest yet

We drove it while it was covered in cloth and vinyl not long ago, but before the 2014 Lexus IS350 F-Sport gets revealed at the Detroit Auto Show and we find out everything about it, Lexus has graced us with images. In addition to the spindle grille - with an elevated waistline on the F-Sport - the coming IS gets a jagged set of dual-beam headlights with L-shaped DRLs that are, for the first time on a Lexus, separate from the main units. Further back, the side sills get a twist and intense sculpting throughout the length of the longer wheelbase.
Inside is an LFA-inspired cockpit with thinner sport seats and more room in just about every area, the moving "driver's meter" in the dash cluster, electrostatic controls for cabin temperature control, 60/40 folding rear seats and "metal film 3-D-effect ornamentation."
The F-Sport package will be available on the IS250, IS350, IS300h equipped with Lexus Hybrid Drive. The hybrid will not come to the US.

2019 Lexus IS 300 F Sport gets Black Line treatment

Lexus is making the Black Line Special Edition treatment available again, this time offering it on the F Sport version of the 2019 IS 300 sports sedan. The package adds 18-inch, split-spoke wheels with the "black vapor chrome" finish that also appear on the flagship LS sedan, plus back side mirrors. Inside, you get black Nuluxe seats with red accents and contrasting red stitching, which also appears on the center console and armrests, plus red accent panels flanking the center stack. There's also a heated, black wood-trimmed steering wheel highlighted by what Lexus says is "distinctive shades of black that were created by a Japanese calligraphy shop dedicated to perfecting ink for more than 200 years." All Black Line versions are equipped with navigation and triple-beam LED headlights. The Black Line Special Edition will be available on both rear- and all-wheel-drive versions, with choice of three exterior colors: ultra white, obsidian and atomic silver. Rear-wheel-drive versions use a 2.0-liter turbocharged four-cylinder engine that makes 241 horsepower and 258 pound-feet of torque and comes with an eight-speed automatic, while AWD versions are powered by a 3.5-liter V6 that generates 260 hp and 236 lb-ft mated to a six-speed automatic. Black Line versions of the former will run you $45,825 including destination, while AWD versions will cost $47,875. Lexus earlier this month showed an NX F Sport Black Line edition at the Chicago Auto Show. For the IS 300 F Sport, Lexus will cap Black Line edition production at 900 units for 2019 and make it available in dealerships starting in March. Related Video: