1996 Lexus Lx450 Land Cruiser Extreme on 2040-cars

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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Lexus bringing next-gen IS to Detroit

With ES, GS and LS models all now minty fresh at your local Lexus showroom, it was only a matter of time before we had official word that the company's IS had a replacement in the wings. That word has come down today in an ultra brief press release that names the date and venue that the sheet will be pulled on the new car: January 15th in Detroit at the North American International Auto Show.
Don't pay too much attention to the test mule in these dusty spy shots, we're told that the small Lexus has been "completely redesigned" from the inside out and that it has drawn inspiration from the sultry LF-CC concept car. In LA we learned that the LF-CC has been green-lit for production, so we'd expect to see a lot of cues from that car (in the gallery below) lifted directly for the all-new IS. New fang-face, here we come.
While a coupe and a convertible version of the next IS are undoubtedly in the cards, too, we'd guess that the sedan will be first to go on stage at Detroit next month.

2022 Lexus NX gets new chassis, engines and even a PHEV

The Lexus NX is one of the more recent additions to the Lexus lineup, having made its debut for the 2015 model year. In that time, it's only received a couple of facelifts. Now, the small crossover is getting its first full redesign in the form of the 2022 Lexus NX. And while it may look evolutionary, it offers a load of new and welcome features. The new NX is now built on the TNGA-K platform, which also underpins the Toyota RAV4 and Camry and the Lexus ES among other small to midsize models. Lexus says it's structurally more rigid and offers a lower center of gravity. Fitted to this platform is a plethora of powertrains. The NX 250 gets a naturally aspirated 2.5-liter four-cylinder making 203 horsepower and 184 pound-feet of torque. It's available with front- or all-wheel drive. The NX 350h hybrid gets the same engine but with a couple of electric motors. That gives it all-wheel drive as well as 239 horsepower. The regular NX 350 gets a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque, plus all-wheel drive. Topping the range is the NX 450h+ with the RAV4 Prime's 2.5-liter four-cylinder and larger electric motors making 302 horsepower. It's also only available with all-wheel drive and has a 36-mile electric range. The non-hybrid powertrains now come with an eight-speed automatic, but the hybrids continue to use CVTs. All of these new mechanical updates fit under a fresh but familiar-looking shell. It's short and taut with many curves and creases, but it's generally smoothed and softened compared to the previous model. The most distinct change is at the rear where the NX adopts a full-width taillight like the IS and UX. It also features the brand's name spelled out in letters just below the taillight. The inside is more significantly updated, and the focal point is undoubtedly the new infotainment system. The old touchpad and mouse designs are dead, and the NX will be the first to use this new touchscreen system. It was developed by a division at Toyota's North American headquarters, and seems much more intuitive, though we'll have to reserve final judgment until we try it ourselves. It uses either a 9.8-inch screen or optional 14-inch unit. The latter incorporates dedicated touch buttons for comfort controls and physical temperature dials blended into it. The smaller screen uses all physical controls for comfort functions. Both have a physical volume knob, too.