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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Online Find of the Day: Lexus-engined Mercedes pickup is a vintage hybrid

You have to love someone who gets incredibly committed to a very weird idea. What you see for sale here is a right-hand drive 1971 Mercedes-Benz 220D in South Africa, but this old Mercedes is now converted into a pickup, complete with bed cover, and there's big secret under the hood, too.
The pickup conversion appears well done based on seller Sedgefield Classic Cars' photos. Even the tonneau cover fits well. You could almost believe that this Mercedes lived its life as a Chevrolet El Camino-like pickup from the very beginning.
However, the rear-quarters conversion might not be the weirdest thing about this Mercedes. The original diesel is gone from the engine bay in favor of a Lexus V8. It seems really odd to pop the hood and find a Japanese mill in this German car, but the photos make it look like a fairly well performed swap. So, bravo to the crazy thinking. According to the seller speaking to Autoblog by email, "as far as we can establish, this was done a few years ago, with all Lexus components."

Lexus LY 650 luxury yacht is its fourth flagship

Earlier, Lexus teased a "fourth flagship" vehicle, in addition to the LS sedan, LX SUV and LC coupe. We wondered what it could be. Production version of the LF-1 Limitless? But what's that little cylinder? Lexus cologne? Well, Lexus' fourth flagship is literally more like a ship. It's the LY 650 luxury yacht. The 65.5-foot yacht has three staterooms, three heads, and it sleeps six people. It's powered by the choice of a Volvo IPS 1200 or Volvo IPS 1350 marine engine, and can hold 1,000 gallons of fuel. View 15 Photos Lexus says the LY 650's creation was inspired by positive public reception to the 42-foot Lexus Sport Yacht Concept. And it joins a crowded ocean of luxurious yachts and/or submersibles from Porsche, Bugatti, Migaloo and Aston Martin. Lexus tapped Wisconsin-based Marquis-Larson Boat Group to build, sell and service the luxurious boat. While this wasn't quite the new Lexus flagship we expected, it certainly is beautiful. We hope we get a chance to climb aboard soon. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.