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2022 Lexus NX gets new chassis, engines and even a PHEV

The Lexus NX is one of the more recent additions to the Lexus lineup, having made its debut for the 2015 model year. In that time, it's only received a couple of facelifts. Now, the small crossover is getting its first full redesign in the form of the 2022 Lexus NX. And while it may look evolutionary, it offers a load of new and welcome features. The new NX is now built on the TNGA-K platform, which also underpins the Toyota RAV4 and Camry and the Lexus ES among other small to midsize models. Lexus says it's structurally more rigid and offers a lower center of gravity. Fitted to this platform is a plethora of powertrains. The NX 250 gets a naturally aspirated 2.5-liter four-cylinder making 203 horsepower and 184 pound-feet of torque. It's available with front- or all-wheel drive. The NX 350h hybrid gets the same engine but with a couple of electric motors. That gives it all-wheel drive as well as 239 horsepower. The regular NX 350 gets a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque, plus all-wheel drive. Topping the range is the NX 450h+ with the RAV4 Prime's 2.5-liter four-cylinder and larger electric motors making 302 horsepower. It's also only available with all-wheel drive and has a 36-mile electric range. The non-hybrid powertrains now come with an eight-speed automatic, but the hybrids continue to use CVTs. All of these new mechanical updates fit under a fresh but familiar-looking shell. It's short and taut with many curves and creases, but it's generally smoothed and softened compared to the previous model. The most distinct change is at the rear where the NX adopts a full-width taillight like the IS and UX. It also features the brand's name spelled out in letters just below the taillight. The inside is more significantly updated, and the focal point is undoubtedly the new infotainment system. The old touchpad and mouse designs are dead, and the NX will be the first to use this new touchscreen system. It was developed by a division at Toyota's North American headquarters, and seems much more intuitive, though we'll have to reserve final judgment until we try it ourselves. It uses either a 9.8-inch screen or optional 14-inch unit. The latter incorporates dedicated touch buttons for comfort controls and physical temperature dials blended into it. The smaller screen uses all physical controls for comfort functions. Both have a physical volume knob, too.

Lexus' LFA Works now making carbon fiber bicycles... kind of

The LFA Works that produced the Lexus LFA hasn't had too much to do since the 500th example of the V10 supercar left the plant on December 15, 2012. So what are a bunch of carbon fiber experts meant to do with their time when they have some of the world's most advanced CFRP machinery but no engine to wrap it with? Why, make a bicycle, of course - and not just any bicycle, but the kind that costs one million Japanese yen ($10,000 US) and of which only 100 will be made.
Only they didn't really "make" it - the carbon fiber frame was sourced from Takumi, in Taiwan. On the face of it that's a shame, but it makes sense; when you've got a company like McLaren assisting bike manufacturer Specialized produce a road bike, it's clear that 'pushies' have got so advanced that a company can't just hop in and mold a $10K bike in six months. Beyond that frame it's got a Shimano Dura-Ace Di2 group with electronic shifters, and it weighs 15 pounds.
However, the Lexus crafstmen did polish each frame for three hours, and the bike is said to embody the "principles and philosophy" of the supercar, while the brochure for the bike says it represents "a new chapter in Lexus history." That chapter is still all about rarity, though, since there's only one bike headed for Canada and two for the US.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.