2013 Lexus Ls460 Fsport Package 4door Sedan Rwd Mark Levinson on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Is 'UX300e' trademark a sign of an electric Lexus to come?

That the biggest mainstream auto manufacturers will offer fully electric vehicles is no longer a question of if, it's an inevitable matter of when. Lexus has thus far taken the wait-and-see approach to the burgeoning market that is expected to take over throughout the next decade, but that could change soon. A recent trademark filing could indicate that Lexus is ready to introduce a fully electric version of its new UX crossover. Dug up by Autoguide, the trademark "UX300e" recently popped up on the European Union Intellectual Property Office (EUIPO). A separate look on TMView shows it is indeed linked to Lexus and was filed at the Norway office. The Lexus UX is just getting off the ground in December but is expected to be a huge seller for Toyota's luxury branch. The UX 200, which is offered with a naturally aspirated four-cylinder engine, is now Lexus' cheapest vehicle. The UX 250h offers a hybrid variant and is available with all-wheel drive. F Sport packages are available on both variants, in an attempt to add an extroverted sense of excitement. Although the trademark is far from a guarantee that such a car is coming, it all makes sense. Crossovers are booming business as of late, and many manufacturers, such as Kia with the Niro and Soul, are offering electric versions of cars that also have other traditional forms of motivation. We'll update as soon as we know more. Related Video:

Toyota will bring Lexus-based Platform 3.0 autonomous vehicle to CES

The Toyota Research Institute says it will bring its next-generation Platform 3.0 automated driving vehicle to CES next week, an autonomous test car that is notable for incorporating the sensors and cameras into the body, rather than as ungainly attachments, and with the spinning LIDAR rooftop sensor replaced by a more sleek panel of sensors. Platform 3.0 is built on a Lexus LS600hL. Toyota Research Institute says it enlisted CALTY Design Research in Ann Arbor, Mich. and engineers at Toyota's nearby North America R&D center to conceal the equipment. As a result, Platform 3.0 gets a new rooftop weather and temperature proof panel, which it says was inspired by off-road motorcycle helmets, integrated into the available space in the sunroof compartment to minimize height. It's also embellished with chrome trim along the side, where it meets the roofline, and the rear swoops down to integrate with the LS's contour lines. The team also managed to consolidate computational electronics and wiring into a small box in the trunk. Toyota says the Platform 3.0 is one of the most perceptive autonomous test vehicles on the road today, with a design makes the test vehicle easy to build at scale. It gets a Luminar LIDAR system boasting a 200-meter, 360-degree range (the previous version only tracked the forward direction), enabled by four high-res LIDAR scanning heads that help it better see dark objects. Shorter-range LIDAR sensors feature low on all four sides of the vehicle, one on each front quarter panel and on the front and rear bumpers, to detect low-level and smaller objects, like children or road debris. Production begins this spring at the Toyota Motor North America R&D headquarters at low volumes to allow for flexibility, given the rapid rate of development of Toyota's autonomous test platforms. Some will be assembled using Toyota's Guardian dual-cockpit control layout to allow for transferring control between a human test driver and the automated system while keeping the driver as a backup, while the single-cockpit, fully autonomous Chauffeur mode will be shown at CES starting Jan. 9.Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Least favorite vehicles of 2017