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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2023 Lexus RX loses the V6, picks up more hybrids

The overhaul of the Lexus SUV line-up continues this year with the 2023 Lexus RX. This new version of the luxury brand's mainstay is fully redesigned, and gets a roster of new engines, including the RX's first plug-in hybrid. The SUV is now based on the TNGA-K platform, which also underpins the smaller Lexus NX and the Toyota RAV4, among many others. It and other unnamed tweaks have made it so that the new RX is as much as 198 pounds lighter than the outgoing model. And with the platform change comes the abandonment of V6s. The base RX 350 will come with a turbocharged 2.4-liter four-cylinder making 275 horsepower and 317 pound-feet of torque. It can be had with front- or all-wheel drive and an eight-speed automatic transmission. It will get the RX 350 to 60 mph in 7.5 seconds with front drive and 7.2 seconds with all-wheel drive. Fuel economy is rated at 24 mpg. The RX 350h gets a naturally aspirated 2.5-liter four-cylinder hybrid mated to a CVT, plus a rear electric motor for all-wheel drive. It gets to 60 in 7.4 seconds and returns 33 mpg. The RX 450h+ will be the line's first plug-in hybrid. But Lexus hasn't disclosed any details about the powertrain. It's possible it could be the 302-horsepower hybrid unit from the NX 450h+. Rounding out the line-up is the RX 500h F Sport Performance. It combines the turbo four-cylinder with an electric motor, six-speed automatic and a rear electric motor. This gives the SUV 367 horsepower and 406 pound-feet of torque. The 0 to 60 run happens in 5.9 seconds and fuel ceconomy comes in at 26 mpg. Lexus also fits this model with six-piston brake calipers, unique styling, paddle shifters and other interior accents. Of course, all new RX models have notably different styling from its predecessor. The proportions are tweaked thanks to the 2.36-inch longer wheelbase, and a shorter rear overhang by the same distance. The overall size is basically the same, but the whole SUV has a more cab-rearward appearance. The front grille is a new take on the trademark Lexus design that features a more solid upper section. More body color cladding also makes an appearance. The interior follows in the footsteps of the NX with a better integrated touchscreen infotainment system. It also features the same upgraded infotainment system that is a massive improvement over old Lexus systems. At least two sizes are available for the screen, the larger being 14 inches.

Junkyard Gem: 1992 Lexus SC 400

After Toyota stunned the automotive world with the Lexus LS 400 in 1989, offering a majestically engineered luxury sedan with an all-new DOHC V8 at less than half the cost of its Mercedes-Benz 560 SEL rival, what could be done to follow that (other than a money-printing Lexus-badged Camry, that is)? Clearly, the missing piece of the Lexus branding puzzle at the time was a sports coupe, something to extract the money of car shoppers considering, say, a new Mercedes-Benz 300 CE or Acura Legend coupe. That car turned out to be the Lexus SC, styled in California and known as the third-generation Toyota Soarer in Japan. Here's one of the very first SCs sold in the United States, found in a Denver-area self-service yard last month. These cars had intimidatingly good build quality (I know, because I dismantled a '92 SC 400 down to its smallest components a while back), clearly designed to last at least a quarter-million miles with routine maintenance. This one got hit hard in the right rear, however, and it wasn't worth repairing the damage to a non-SUV pushing three decades of age. Americans could buy a six-cylinder version, the SC 300, which came standard with a five-speed manual transmission (almost all buyers "upgraded" to the automatic, of course). This car is the SC 400, which means it has the same 1UZ-FE V8 engine as the LS 400. That's 250 super-smooth horses and six-bolt main bearing caps keeping the crankshaft from going anywhere it shouldn't. The SC 400 never was available with a manual transmission, nor was its SC 430 successor. This one has the mandatory Aisin-Warner four-speed automatic. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Lexus SC400 articulated door hinge operation The complex door hinges offered good clearance in tight parking spaces. These cars were very quiet and comfortable and they could cruise all day at triple-digit speeds, but a curb weight pushing 3,600 pounds meant that the SC 400 wasn't going to beat its Porsche 928 rival on a race track. Actually, the 1992 928S4 cost more than twice as much as the 1992 Lexus SC 400 ($80,920 versus $37,500) and had both a more powerful (326hp) V8 and available manual transmission; perhaps the 1992 Cadillac Eldorado Touring Coupe ($32,470, 200hp V8, automatic) was a more realistic sales rival for today's Junkyard Gem.