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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Lexus ES nips-and-tucks previewed ahead of 2021 Shanghai show

Lexus will travel to the biennial Shanghai auto show to present a futuristic concept called LF-Z that previews how its range will evolve by the middle of the 2020s. It's not forgetting about the near-term future, though. It will also introduce an updated version of the current-generation ES, its midrange sedan, at the event. Previewed by a 15-second video posted on YouTube, the nipped-and-tucked ES gains redesigned headlights with square lighting elements and bolder-looking LED daytime running lights. That's all Lexus is showing us so far. It's not much, but it's enough to tell the exterior visual changes are largely evolutionary, not revolutionary. Lexus previously proved that, when it comes to luxury sedans, what motorists can't see is at least as important as what they can see. It made the LS, its flagship sedan, smoother by redesigning the motor mounts, changing the stiffness of the tires, and adding deeper stitch points to the seats. The ES could learn some of these tricks. Engine options will likely remain largely unchanged, meaning the ES will carry on with a 215-horsepower, 2.5-liter four-cylinder or a 3.5-liter V6 rated at 302 horses. Alternatively, the lineup will also include a gasoline-electric hybrid powertrain built around a 2.5-liter four-cylinder and a pair of electric motors. The V6 and the hybrid variants are front-wheel-drive, while the non-electrified four is exclusively offered with all-wheel-drive.  Lexus will fully unveil the updated ES on April 18, a day before the Shanghai show opens its doors, and sales in China will start shortly after. In the United States, the refreshed ES will arrive in showrooms as a 2022 model. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. 2021 Lexus LC 500 Convertible Walkaround

2015 Lexus RC F

I didn't get a chance to drive the Lexus IS F until 2009, two years after the car had gone on sale, but I still vividly remember the day it happened. Having piloted almost every other vehicle in the Lexus lineup at that point, I was stoked to finally get some wheel time in the V8-powered, flared-fender muscle sedan, but fully expected the car to offer a quick, sanitized and ultimately un-driverly experience. Lexus built well-screwed-together, comfortable, quiet, reliable luxury cars for the timid, right?
As it turned out, I was 100-percent incorrect. When the premium brand's lauded "skunkworks team" crammed that massive V8 into the innocent IS, and then tuned the thing for competent hot laps at Fuji Speedway (F = Fuji, if you haven't heard), they seemingly forgot every brand value that Lexus had curated over the previous 20 years. It was raw and loud, had fast-twitch reflexes and a penchant for power slides, and it went unyieldingly across the road surface like a racecar cut loose from the paddock.
As far as Ur- models and origin stories go, the IS F and Lexus F has a pretty compelling, if new, set. A backdrop against which the sequel, this 2015 RC F, must inevitably be viewed. Sure, the otherworldly LFA may have intervened as the second F model, but the RC carries forward an evolution of the 5.0-liter V8 thumper, some shared body and chassis constructions, similar in-your-face design and a ticket price that's squarely in the mix for premium buyers with a hankering to smoke tires.