2007 Lexus Ls460 L Sedan 4-door 4.6l - Extended Wheel Base on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus LS spied wearing googly-eyed mask [UPDATE]

UPDATE: Judging by this mule's dash-to-axle ratio, we think it's probably an LS sedan, not an ES as previously identified. The text below has been updated. Wow. Take a good look at those headlights! As you can see from the images in the gallery above, Lexus is hard at work on the next generation of its luxurious LS sedan. The massive appendages affixed to the front of this mule make us wonder what's going on behind those fake headlights – we'd expect some fancy LED units on the production model. Ditto for the rear, where those equally tacked-on taillights will be replaced with a fancier set with upward-sweeping light bars. Getting past the crazy eyeballs, it seems that Lexus will continue refining its current styling language with the next LS. There's sure to be a pinched Spindle grille, and a long wheelbase ought to offer plenty of space for four adult-size occupants. Whereas the IS and larger GS carry the brand's sportier aspirations, going up against the likes of BMW and Mercedes-Benz, the LS will continue to be aimed at a more relaxed luxury buyer. Interestingly, our spy shooters were quick to point out that Lexus brought along 5 Series and 7 Series sedans to compare with its next LS. In any case, we wouldn't expect any significant changes to excite the enthusiast crowd. Related Video:

2022 Lexus GX gets big infotainment update, Black Line Special Edition

The 2022 Lexus GX mostly soldiers on with the same old platform and powertrain as before. But it is finally getting a pretty major infotainment update to help modernize it. Not only that, but it's getting a Black Line edition like other Lexus models with the lovely Nori Green Pearl paint available. That infotainment upgrade is the addition of a 10.3-inch touchscreen. It should be much brighter, higher resolution and more pleasant to use than the quite-old existing unit. It's also accompanied by a revised center stack with more minimalist buttons and switches. The actual infotainment operating system also appears to be from other Lexus models, rather than the one shared with Toyotas. The evidence for this is in the inclusion of the unloved track pad, but you're unlikely to use it much with the prominent touchscreen. Besides the physical infotainment improvements, it also comes with a few feature upgrades. The new system comes with Android Auto and Apple CarPlay compatibility, something that was sorely missing in the previous model year. Navigation is also now standard as are parking sensors and power folding and heated mirrors. Then there's the Black Line Special Edition pictured at the top. Like other Black Line Lexus models, it's mostly a color and trim package, but a fairly attractive one. It comes with gloss black 18-inch wheels, grille surround and roof rails. The door handles are body color, and the bumpers are slightly tweaked design-wise. The taillights are red, rather than clear, and the trim gets an exclusive available color in the aforementioned Nori Green paint. Inside, the GX Black Line has a black headliner, black and grey upholstery, and matte black Ash wood trim. Pricing and availability hasn't been announced yet, but we expect it to go on sale later this year. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.