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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2022 Lexus UX gets new colors and a single new feature

If you were waiting to see what Lexus would do with the 2022 UX before committing to buy, the answer is "make tiny cosmetic changes." Outside, the biggest addition is that shoppers have a choice of new colors, although we can't tell yet what those colors are. Between the Lexus press release and images, the new colors mentioned are Grecian Water and Cloudburst Gray. Grecian Water is the rich blue hue that appeared on the 2021 UX Black Line special edition toward the end of last year — very pretty, but there'd be signs to avoid the beach if the Aegean ever turned this color. Cloudburst Gray featured on the 2021 Lexus IS and is migrating to the UX, and looks like an overcast day. And also as on the UX Black Series, buyers who opt for the Premium, Luxury, or F Sport packages can choose to have the UX body color extended to the normally black wheel arches. Inside the cabin, Grecian Water comes with a choice of either Black, Birch NuLuxe, or Birch NuLuxe with a Lapis washi dash. Cadmium Orange is available now on the 2021 UX and carries over, but will offer new interior choices to go with.  The UX received a refresh for this year consisting of a minor nip and tuck and some safety features being added as standard. The powertrains remain the 2.0-liter four-cylinder in the UX 200 putting out 169 horsepower and 151 pound-feet of torque, and a more efficient version of the same 2.0-liter assisted by a hybrid system in the UX 250H for 181 system horsepower. The runt of the Lexus litter is outsold in the U.S. by everything else in the lineup save for the flagship LS sedan and the ancient LX SUV, and we'll wager that changes when the new LX arrives. Even so, the UX sold fractionally better here last year than it did in 2019, and the numbers so far in 2021 are better than last year. We've asked Lexus for more information about the paints for next year, we'll update the post if we get a response. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Lexus LF-SA Concept leaks its mini self ahead of Geneva

What you see here is the Lexus LF-SA Concept, which is speeding toward a date next week with the Geneva Motor Show. We don't yet have any official details, but Lexus is apparently saying the LF-SA was "conceived as a luxurious, driver-focused vehicle, designed to address a future world that is more influenced by technology and virtual experiences," and that it "[reflects] Lexus' vision that real experience will remain ultimate luxury." We don't know how far into the future Lexus is looking with its LF-SA Concept, but it looks very small, with just two doors, meaning it's likely even more diminutive and less spacious than the entry-level luxury Buick Encore. It could be positioned below the current CT 200h, which currently stands as the smallest model from Lexus. Check out the pictures above, and stay tuned for all the official details from Geneva. Featured Gallery Lexus LF-SA Concept leaked images Design/Style Green Geneva Motor Show Lexus Coupe Crossover Hatchback Concept Cars Future Vehicles 2015 Geneva Motor Show