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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Lexus GX and LX future may be in doubt

With the debut of an all-new RX, Lexus is in a position for continued strong sales in the luxury SUV arena. The fourth-generation RX has grown, making room for the new NX model beneath it. But further up the ladder, things could change for the GX and LX. In an interview with Autoblog at the 2015 New York Auto Show, Lexus executive vice president Mark Templin gave some hints at the future of his brand's SUV lineup. "With NX and RX, we have a really good one-two punch in the crossover segments, and we think we can cover most of the markets with that," he said. As for the larger, three-row GX and LX models, which are built on a traditional ladder-frame chassis, things aren't so clear. Templin noted the the success of both models all over the world – the LX is the best-selling Lexus in Saudi Arabia. The same is true for sales here, he said: "We do very well with those products in the United States – GX has been a great product for us in the US for the last couple of years since its initial introduction. But the future of those vehicles longer term is in doubt because of regulations that are being driven by governments all over the world." Don't start stockpiling LX 570s in anticipation of shortages just yet. Templin didn't give any specifics; he just notes that tightening fuel economy and emissions regulations could affect product planning. In our analysis, if and when GX rides off into the sunset, Lexus still needs a midsize, three-row SUV to fill that gap. The most likely candidate for that is some variation on the RX. Whether or not that's the case, don't expect a BMW-like proliferation of body styles from Toyota's luxury division. "It creates problems. It creates complexity, that's hard for every step of the process," Templin said, nothing that too many models stresses the design department, manufacturing, and even dealers inventory selection. As for the bottom end of the lineup, Templin wouldn't comment on a compact SUV below the NX, saying "I think there are more potential options for us in the future, but we're not trying to grow the number of models we have in our lineup. It's not really what our core business is about." For now, Lexus and Templin are focused on launching the RX, which accounts for three of every 10 Lexus models ever sold. The 2016 model, available in RX 350 and RX 450h hybrid versions, goes on sale by the end of the year. Related Video:

Lexus IS sedan refreshed and restyled in Beijing

The current IS with its polarizing sheetmetal has been for sale since 2013, and Lexus has now updated the styling, turning it up a notch. The new IS has a mouth that is perhaps even more gaping than the outgoing model's front end. The intakes have been enlarged, making the front bumper more aggressive even on the IS200t base model. Along with a reshaped spindle grille, the headlights have been redesigned and now feature L-shaped daytime running lights. The checkmark-shaped "light guides" underneath them have also been made more pronounced. Lexus says they have reached for a design that would make the car look like it's in constant motion even when sitting still – perhaps a design cliche, but often attempted, and the character line on the sides has been enhanced for that reason. Did they succeed? You be the judge. Inside, the central information display has grown from 7 inches to 10.3, along with getting higher resolution. Otherwise, the interior remains much as it was. There are small touches here and there, including a redesigned gauge cluster, but mostly it's all about new color choices. On the engine front, the lineup continues to rely on three engine choices. The IS200t carries on as the downsized base four-cylinder option with a twin-scroll turbo charger and cycle-shifting Variable Valve Timing-intelligent Wide – still good for 241 horsepower. The IS300 gets a 255-horsepower V6 and the top-rung IS350 offers up 306 ponies from its 3.5-liter V6. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. New Lexus IS Debuts at the 2016 Beijing Auto Show BEIJING (April 25, 2016) -- A daring new styling direction, exciting performance and innovative technology defined the completely new Lexus IS that was introduced in 2013. Since then, sales of the luxury brand's entry-level sedan have surpassed expectations, outselling the previous-generation model, which was very popular in its own right. At the Beijing Auto Show today, Lexus has taken the covers off the new IS, armed with a fresh new look and a number of important changes. Because the original styling of the current IS has proved so popular, Lexus has kept the essence of car's exterior appearance intact; however, the entire front fascia of the new model has undergone a transformation, highlighted by new headlamps, large air intakes in the front bumper and an evolution of Lexus' spindle grille.