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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2022 Lexus IS 500 F Sport Performance Launch Edition inaugurates the revived V8

Lexus is kicking off its V8 revival with a limited-run Launch Edition model of the 2022 IS 500 F Sport Performance. Painted in "Incognito" grey and exclusive to the North American market, the Launch Edition will be constrained to just 500 units, each boasting a serialized plaque and other unique elements.  In addition to the aforementioned paint finish (and it is indeed the only option for Launch Edition), you also get a set of 19-inch BBS wheels borrowed from the standard IS 350 F Sport's dynamic handling package, shown here in a nice gunmetal finish. As an added bonus, Lexus says they weigh about four pounds less per corner than the regular F Performance wheels. Not bad.  2022 Lexus IS 500 F Sport Performance Launch Edition View 33 Photos Inside, you get a handful of unique interior bits, headlined by the serial number plaque on the center console. Other nice touches include a (heated) silver ash wood steering wheel with faux suede inserts (which you'll also find on the seats, door accents and center console) and a "Launch Edition" animation in the instrument cluster.  Despite the lack of strict mechanical upgrades (unless you consider wheels to be in that category), the F Sport Performance Launch Edition's performance qualifications are pretty sound. You get the same 472-horsepower, 5.0-liter V8 with 395 pound-feet of torque, which is the same V8 Lexus has utilized elsewhere in recent F models. It currently powers the RC F coupe and, until last year, was also found under the hood of the larger GS F sedan. Like the BMW M3 it matches for power, the Lexus will come standard with rear-wheel drive and a limited-slip differential, making it a convincing performance offering, but Lexus cautions that while it is certainly more potent under the hood than the original IS F, the F Sport Performance will not represent the pinnacle of its "F" brand. Power will go to the rear end by way of the same eight-speed automatic that Lexus uses elsewhere. Just 500 examples of the Launch Edition will be built, and it will be exclusive to North America. Pricing will be announced a little closer to the IS 500 F Sport Performance's on-sale date, which Lexus has not yet shared.  Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Lexus GS F coming in 2016 with 500 hp

The Lexus GS F has been one of those cars that's been rumored and whispered about for years, but has never come to fruition. The last time we spoke of the Lexus-badged BMW M5-killer was in a crop of spy photos, posted one year ago yesterday. So what's behind this latest rekindled round of rumors?
Well, according to Autocar, sources have claimed that the GS F will hit markets in 2016, and that it will make use of a more potent version of the Lexus RC F's 5.0-liter V8 that will sing to the tune of 500 horsepower and 400 pound-feet of torque. An eight-speed automatic transmission from ZF will be included, as will a Torsen limited-slip diff. Taken as a whole, the executive sedan should get to 60 in the mid-four-second range and accelerate to a top speed of 170 miles per hour.
Prices in the UK will start at 80,000 pounds ($130,000 at today's rates, but as we know, translating British prices to American prices is an inexact science), and right away, we run into a big issue.