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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

2019 Infiniti QX50 vs. compact luxury SUV rivals: How they compare

With apologies to the EX35, or whatever it was eventually renamed, Infiniti has been without a proper, competitive entry in the compact luxury SUV segment. You know, the segment that's growing faster in sales and entries than any other? To say the 2019 Infiniti QX50 is long awaited would therefore be an understatement. At first glance and drive, the new QX50 would indeed seem to be wildly more competitive than its predecessor, which come to think of it, was eventually called the QX50 as well. This one is based on an all-new front-wheel-drive platform, and although it lacks the inherent verve of the old, rear-drive- and 370Z-based one, the resulting increase in cabin space should be a welcome tradeoff. In fact, as you'll see below, the QX50 has gone from one of the smallest compact SUVs to the most spacious. How does it stack up in every other way? Say, against the segment's four best-selling entries last year: the 2018 Lexus NX 300, 2018 Acura RDX, 2018 Audi Q5 and 2018 BMW X3. On paper at least, really well as it turns out. Let's go to the spreadsheet! Discover and compare other luxury crossovers with our Car Finder and Compare tools. Comparing engines, drivetrains and transmissions With the exception of the Acura, all of the contenders come with 2.0-liter turbocharged four-cylinder engines. As you can see, the Infiniti is the heavyweight amongst the four-bangers, boasting the most horsepower and torque. The Acura V6 nips it by 11 hp, but the QX50 is still the overall torque champ. Plus, as we documented in the QX50 first drive, the Infiniti's new VC-Turbo engine is also the most technologically advanced. The Lexus is the wimp of the group and is also the second-heaviest, which isn't exactly the ideal scenario. The Infiniti is the only one in the group to feature a continuously variable transmission. That's not going to generate much applause around here. The BMW tops the gear count with eight, while the Audi is the only entry with a dual-clutch automated manual. The Acura and Lexus have only six gears, but they're good transmissions and it's not like their fuel economy is off the pace. The Audi and BMW come standard with all-wheel drive, while the others offer a choice of front- or all-wheel drive. Comparing cargo and interior space The new front-wheel-drive platform is paying dividends inside for the 2019 QX50, as it now boasts the most maximum cargo space at 65.1 cubic feet.

2019 Lexus ES350 F Sport Drivers' Notes | Some F, more luxury

The 2019 Lexus ES 350 is a big step in the right direction for the Camry-sized sedan. It looks eons better than the last ES, and it has the Lexus ride and luxury to back it up. Lexus redesigned the mid-size sedan for the 2019 model year, putting it on Toyota’s TNGA platform. ItÂ’s a good place to be, as every new Toyota that has come out on this architecture is more dynamic and comfortable than the last. Lexus even went so far as to add optional adaptive shocks to the equation, which stiffens up the ride in Sport mode. Our first tester was this gorgeous, blue F Sport model, which is comparable to the one West Coast Editor James Riswick drove last year. Consumer Editor Jeremy Korzeniewski tested an ES 350 with Lexus' top Ultra Luxury package. Our blue test car came with the aforementioned adaptive suspension, but the F Sport also gains 19-inch wheels and trim-exclusive sport seats. A Sport+ driving mode is added with the adaptive suspension, as well, joining the existing Sport, Normal and Eco modes. Without options, the ES 350 F Sport is a $45,160 car. All our tester's extras brought the final price to $54,450. The most expensive addition was the Mark Levinson audio system, combined with navigation for a hefty $2,900. Blind-spot monitoring with rear cross-traffic alert costs $1,065; triple-beam LED headlights are $1,515, and the adaptive suspension is $750. A swath of unnecessary accessories balloon the price even higher, but itÂ’s still cheaper than many of the German sedans. A generously equipped car could come in right around $50,000 if youÂ’re willing to compromise on a few amenities. Editor-in-Chief Greg Migliore: IÂ’m going to zero-in on the infotainment system's touchpad, which sits to the right of the driver. ItÂ’s tricky to use, especially while driving. To be fair, I didnÂ’t spend a ton of time in this otherwise enjoyable ES 350 F Sport, but tuning the radio and toggling through the different sources (FM, XM, etc.) shouldnÂ’t require all that much education. There are redundant controls for some of the functionality, but this still isn't great. You can do a lot of things with this touchpad -- flick, zoom, scroll -- itÂ’s good in theory. But in practice, I find it annoying, and in traffic it can be distracting. There are simpler solutions that are better. Toyota has plenty of good tech hardware. The next day I drove an Avalon hybrid and had no issues with the touchscreen-operated infotainment. There was almost no adjustment period.