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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Rebooted Apple program gets permit to test autonomous vehicles in California

For a while, Apple has been pursuing autonomous vehicle technology, but has more or less tried to keep the specifics of those ambitions under wraps. We did learn last fall that the company was killing off plans to build its own car, and clues about its program to develop a self-driving system popped up since. Today, though, we have more concrete information, as the California DMV has issued Apple a permit to test self-driving cars in the state, as TechCrunch reports. In a document released by the DMV, the tech company joins a number of others in California with approval to test autonomous vehicles. Apple will test its systems on three cars, each a 2015 Lexus RX540h, with six approved drivers. Presumably, those cars will be on the road quite a bit, as gathering lots of data is crucial to developing a working system. Per California rules, the company will have to provide accident reports, as well as a log of every instance that a human driver has to take over driving duties from the autonomous system in what the DMV calls a "disengagement report." Those reports will be made public, so we'll be able to glean a little more information about Apple's progress once they're available. Related Video: News Source: TechCrunchImage Credit: GABRIELLE LURIE/AFP/Getty Images Green Lexus Technology Emerging Technologies Autonomous Vehicles California

Takata air bag recall list

The National Highway Traffic Safety Administration confirmed yesterday that 33.8 million vehicles with Takata airbags are going to be recalled. It's the largest recall in automotive history. The already record-breaking rate of automotive recalls this year shows no signs of slowing down, especially since millions of cars with defective airbags made by global supplier Takata are under ongoing scrutiny. The federal government is warning owners that inflator mechanisms in the air bags can rupture, causing metal fragments to fly out when the bags are deployed. The faulty air bags have already been blamed for multiple deaths. How do you know if your vehicle is safe? The National Highway Traffic Safety Administration released an updated list of vehicles under recall. Sometimes however, the government's website will crash and the list may not be complete. Check your VIN at the NHTSA website to make sure. The list of cars affected by the recall has not been released, but seem to span multiple models over the years for many of the automakers.