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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

BMW M4 versus Audi RS5 | Autoblog Podcast #546

On this week's Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Associate Editor Reese Counts. We debate the merits of the BMW M4 and the new Audi RS5 and our hopes for the refreshed Mercedes-AMG C63. We also discuss the state of Cadillac, the future of the Ford Fusion and the rumored Mercedes-AMG competitor to the Porsche 718 Boxster and Cayman. Autoblog Podcast #546 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown 2018 BMW M4 versus 2018 Audi RS5 Cadillac and Mercedes-AMG sport coupes The state of the luxury car industry The future of the Ford Fusion Replacement for the Mercedes-Benz SLC Feedback Email – Podcast@Autoblog.com Review the show on iTunes Related Video: Design/Style Podcasts Audi BMW Cadillac Ford Lexus Lincoln Mercedes-Benz Convertible Coupe Crossover SUV Luxury Performance bmw m4 mercedes-amg c63

Is 'UX300e' trademark a sign of an electric Lexus to come?

That the biggest mainstream auto manufacturers will offer fully electric vehicles is no longer a question of if, it's an inevitable matter of when. Lexus has thus far taken the wait-and-see approach to the burgeoning market that is expected to take over throughout the next decade, but that could change soon. A recent trademark filing could indicate that Lexus is ready to introduce a fully electric version of its new UX crossover. Dug up by Autoguide, the trademark "UX300e" recently popped up on the European Union Intellectual Property Office (EUIPO). A separate look on TMView shows it is indeed linked to Lexus and was filed at the Norway office. The Lexus UX is just getting off the ground in December but is expected to be a huge seller for Toyota's luxury branch. The UX 200, which is offered with a naturally aspirated four-cylinder engine, is now Lexus' cheapest vehicle. The UX 250h offers a hybrid variant and is available with all-wheel drive. F Sport packages are available on both variants, in an attempt to add an extroverted sense of excitement. Although the trademark is far from a guarantee that such a car is coming, it all makes sense. Crossovers are booming business as of late, and many manufacturers, such as Kia with the Niro and Soul, are offering electric versions of cars that also have other traditional forms of motivation. We'll update as soon as we know more. Related Video: