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Mercedes, Infiniti, Lexus rank tops with mystery shoppers

If you want the best experience possible when buying a new car, then you'd better head down to your local Mercedes-Benz, Infiniti, or Lexus showroom. According a mystery shopper study conducted by the Pied Piper Prospect Satisfaction Index, those three luxury brands ranked highest among the 33 makes surveyed. The highest scoring mainstream brands included GMC, Hyundai, Kia, and Ford.
The study asked 5,203 mystery shoppers about the tactics used by salespeople during their most recent automotive purchases, and found a few interesting parallels along the way. For example, dealers at Infiniti, Land Rover, and Smart leaned heavily on vehicle walk-arounds with potential customers, while Jaguar, Volvo, and Audi were quick to point out exclusive features.
This study contrasts with a similar study conducted by JD Power in 2012. Its Sales Satisfaction Survey listed Mini as the top scorer, while Pied Piper's mystery shoppers ranked the BMW-owned brand below the industry average. Lexus scored highly on both surveys, as did Infiniti and GMC.

Lexus GS production and sales halted in Europe

We last wrote about the Lexus GS one year ago to editorialize about the rumored death of the luxury brand's sports sedan. Now, Dutch outlet AutoRAI claims to have gotten confirmation from Lexus Europe that the automaker stopped taking orders for the GS in March, and will cease production of the Euro-spec model in April. In keeping with last year's speculation, AutoRAI reports the next-generation, front-wheel-drive ES will fill the role of the rear-wheel-drive GS there. What this means for the GS in the States? We sill don't know. But we do know that the ES moved 51,398 units here last year, compared to GS sales of 7,773. Those numbers represent double-digit declines compared to 2016, when the sold ES sold 51,398 units and the GS sold 14,878. In August 2017, spy photographers caught the 2019 ES testing with the Audi A6 and Mercedes-Benz E-Class, hinting the coming ES has grander aspirations than being a florid Toyota Avalon. That still wouldn't make the ES a pure replacement for a sporty rear-drive sedan, but are there enough GS buyers for Lexus to care? Last October, Car and Driver reported that Toyota's Gazoo Racing brand was working on a new GS F, but C/D couldn't tell if Gazoo meant a new model or the current one. Last June, Lexus Australia head Peter McGregor refuted the death of the GS. When asked if dealers were interested in both the ES and GS, McGregor responded, "I think what dealers like is a full line-up... that meets the market requirement in every key segment." Making clear that he couldn't speak on future product, McGregor also commented, "I think [a new GS] would still be a four-door sedan in terms of its application, but the exterior styling may appear to be more liftback." The third-gen GS struck a fastback profile, and you could see the new LS as a modern evolution of that old GS design. A member at the Lexus Enthusiast fan forum has found that the the next GS, internally codenamed 300B, still shows up in industry databases alongside the date "SOP [Start of Production] Q2 2019." Throwing money at an updated GS F wouldn't make sense for a doomed sedan. Could the GS reappear as a four-door coupe? Certainly, if for no other reason than that Lexus needs something to fill the slot between the $38,950 ES and the $75,000 LS.

Check out this awesome Lexus manga art with exploding cities and dragons galore

Lexus just did something a bit different, and it has to do with manga art. The headliner piece is the Lexus LC 500 with the masked warrior crouching on top of it, seen above. We think it's objectively awesome, as the car autonomously races away from an exploding city. The LC 500 was drawn by Bulgarian artist Daniel Atanasov. He says it's "heavily influenced by Japanese culture. The main character is wearing an oni mask, which in Japan are worn at festivals to protect from evil spirits. He is holding a nodachi sword (a type of Samurai sword), and the pose of the character has been influenced by martial arts." Atanasov says the LC 500 is self-driving, controlled by the character on top of the car. Next up is a drawing of a Lexus ES driving amongst dragons. We're not so sure how long the car will last in that landscape ... perhaps an LX 570 would be the more prudent choice for bombing through a rocky desert. This one blends manga with classical paintings from the west, making it more of a hybrid. It was drawn by Tim Kong — he says he chose to draw dragons in order to "highlight the brave design of Lexus cars." Lexus' last commission is of the UX. This one is much simpler, with fewer things going on in the background. There is simply a girl and her Lexus UX in the dunes as the sun sets. It's rather calming and warm in nature compared to the first two drawings. The artist, Yishan Li, says she drew the UX like this because this is where she envisions taking it if she owned one.