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Lexus RX gets Top Safety Pick award from IIHS

Lexus’ newly refreshed 2020 RX crossover has received a Top Safety Pick award from the Insurance Institute for Highway Safety. And as with many vehicles that pass IIHSÂ’s increasingly tough muster these days, thereÂ’s a caveat: It applies only to versions equipped with certain headlights. That metric was also what caused the RX to narrowly miss out on notching a Top Safety Pick+ designation, the highest possible. IIHS rated the base headlights and one of the premium headlight options — both static LED projectors — as acceptable, but it gave a poor rating to the available curve-adaptive LED headlamps, saying they created too much glare. Elsewhere, the RX aced crash testing, earning good ratings across the board. IIHS says this was the first time it put the luxury crossover through its passenger-side small overlap crash test, noting that Lexus made changes to the bumper and front-end structure to improve protection for front-seat passengers. It also gave a superior rating to the RXÂ’s vehicle-to-vehicle front crash prevention system, which avoided collisions in track tests at both 12 and 25 mph. Both the RX350 and 450h hybrid version received light refreshes for 2020, including the latest version of Lexus Safety System +. It includes new features such as daytime bicyclist detection and low-light pedestrian detection, adding to the existing pre-collision warning and adaptive cruise control. This is the fourth IIHS safety award for the brand in 2019, following Top Safety Pick+ awards for the ES, UX and NX.

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2019 Lexus ES300h has a quiet and comfortable interior

The 2019 Lexus ES is the latest version of the japanese luxury automaker's best-selling sedan. The car is based on Toyota's TNGA platform, the same basis for the new Toyota Camry and Toyota Avalon. The ES is available with both V6 and hybrid powertrains, with the latter rated at 43 mpg city, 45 mpg highway, and 44 mpg combined. Pricing was announced earlier this week, with a starting price of $40,525, just $550 more than the outgoing model. The car's interior and exterior design is all new, taking cues from both the Lexus LS and Lexus LC, the latter of which won our Technology of the Year award. The interior is both stylish and comfortable and packs a design that feels very Japanese. Watch the videos above for a brief design walk around and take a listen to the quiet hybrid powertrain.