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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2021 Lexus LC 500 Convertible is much more than just coupe minus roof

LOS ANGELES — Usually when a convertible version of an existing car is introduced, the reveal story generally goes something like, "It's the same, but the roof has been removed, it goes down in XX seconds, there's less structural rigidity and it weighs XXX more pounds. That's it, carry on." With the 2021 Lexus LC 500 Convertible, there was actually a surprising amount done to create the drop-top version and make sure it's as compelling as its existing coupe sibling. But before we get to that, make sure to take a moment to admire how pretty the LC 500 Convertible is. Or, perhaps, a second moment. The car you see here is painted Structural Blue and features a stunning Santorini-esque white-and-blue interior. That this combo will be limited to a mere 100 units as a special-edition Inspiration Series is an absolute crime. My goodness it's beautiful. OK, the Convertible transformation. Lexus improved chassis rigidity by adding, reshaping and/or relocating structural braces, including the rear suspension brace tower. To counter this, weight is reduced at the rear by using a die-cast aluminum suspension brace, and a unique dampener used to ensure comparable ride quality as the coupe. Unsprung weight at the front suspension was also reduced. In total, only 217 total pounds were added for the convertible over the 2019 LC 500 coupe. The new soft-top has four layers, and Lexus says its fabric was selected to make sure that it would stay tight and prevent wrinkling. Excellent sound insulation is promised, but Active Noise Control is also employed, whether the roof is raised or lowered, to further suppress noise. The roof is lowered in 15 seconds and raised in 16. A rigid tonneau cover is employed when the roof is lowered. Design changes for the convertible include a trunk lip that's been raised slightly and widened. The center brake light is integrated into it ­– it's normally above the back window. The beltline and rear molding were also reshaped to suppress wind, while a transparent plastic wind deflector is integrated neatly behind the back seat. 2021_Lexus_LC_500_Convertible_07 View 13 Photos Like various Mercedes and BMW convertibles, a neck-level heater is added for the front seats. They are integrated into the LC's existing "Climate Concierge" that automatically activates the heater or air conditioner, seat heating or ventilation, and the heated steering wheel. It'll also automatically blow warm or cold air onto the driver's hands when on the steering wheel.

Production Lexus RZ 450e leaked ahead of official debut

The Lexus RZ 450e isn't supposed to debut until April 20, but some screenshots from Japan may have revealed the production EV's look. Unsurprisingly, they look pretty close to the official concept images we've seen before. In some ways toned down for production, in other ways amped up. The images appear to have been leaked in a Japanese Discovery Channel promo, which users at RZforums.com screen captured. The screenshots show a burnt orange-colored RZ driving on a test course in Japan. The inescapable dress-up comes in the form of a black hood that emphasizes the Lexus spindle grille. Though it's been in use for over 10 years now, it remains a controversial piece of Lexus design. It works better on some cars than others, but in the case of the RZ the company seems to want to double down on accentuating its lines. On the other hand, the concept's body-colored nose seems to have been replaced with a black section where the grille might have resided on a internal combustion car. This lets the RZ maintain a semblance of grille without actually having one. The result is a more traditional-looking face than the Mirai-esque concept schnoz. It should be noted that the production car wears a black roof as well, which the concept does not. Overall, the Lexus RZ's styling departs further from the Subaru Solterra and Toyota bZ4X upon which it is based. While those two are nearly indistinguishable from one another, the Lexus has unique sheetmetal as evinced by its surfacing, C-pillar treatment, and more. Perhaps as the biggest relief to some, the RX eliminates the black cladding on the front fenders for body-colored wings. The Toyota bZ4X is powered either by a single electric motor with 201 horsepower or a dual-motor, all-wheel-drive configuration with 214 horses. Both choices use a 71.4-kilowatt-hour lithium-ion battery that gets, in the Japanese testing cycle, 310 miles of range in front-drive and 285 miles in all-wheel-drive. The Lexus might get a performance boost, but we won't know until April 20 at the latest. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.