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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Toyota recalls 337,000 RAV4s and HS250h models for tie rod failure

UPDATE: The post has been updated with additional information from NHTSA. The Basics: Toyota is recalling 337,000 2006-2011 model year Toyota RAV4 crossovers built between October 31, 2005 and September 7, 2010 as well as 2010 model year Lexus HS250h cars built between July 6, 2009 and August 26, 2010. The Problem: When either an affected RAV4 or HS250h is given an alignment and the tie rod adjustment nut on the rear control arm isn't tightened properly, the threads on the tie rod can start to rust. If this happens, the nut may break off and throw off the alignment drastically and suddenly. This isn't a case of the car simply pulling to one side, either. This would seriously upset the balance of the car and could cause the driver to lose control and crash. This is also the third time these vehicles have been recalled for the same issue. Injuries/Deaths: It's unknown if this control arm issue has resulted in any injuries or deaths. Autoblog reached out to Toyota for more information, but a company representative told us that the company isn't able to discuss injuries or deaths caused by this issue (if any) at this time. Based on information from NHTSA documents, it does not appear that any crashes, injuries or deaths have been attributed to the defect addressed in the current recall. The Fix: The dealer will completely replace the rear suspension assemblies at no cost to the owner. The tie rods and nuts will also be coated in epoxy to prevent future rusting from occurring. According to Car and Driver, the previous recalls involved tightening nuts, coating decent tie rods in epoxy and completely replacing rusted ones. The car magazine reports that further complaints were filed and the company is now replacing all components regardless of condition. If you own one: Toyota will notify owners of affected cars by mail. Owners can also check whether their cars are affected by entering the VIN at safercar.gov/vin. Owners with questions can also reach Toyota customer service at 1-800-331-4331 or Lexus customer service at 1-800-255-3987. Related Video: Featured Gallery 2012 Toyota RAV4 View 16 Photos News Source: Car and Driver, Toyota, National Highway Traffic Safety AdministrationImage Credit: Toyota Recalls Lexus Toyota Safety lexus hs 250h lexus hs250h

Dubai Police conscript 467-hp Lexus RC F into high-performance stable

The Dubai Police Department has added yet another... um, let's call it unconventional, cop car to its ranks. But rather than an ultra-exotic, mid-engined masterpiece, it's the V8-powered Lexus RC F. Finished in the white-and-green color scheme typical of Dubai's fuzz, the RC F was purchased alongside another Toyota product, a utilitarian Toyota Land Cruiser. While the off-road-ready SUV's purpose seems clear, enforcing the emirate's laws in the areas outside the city, the 467-horsepower Lexus will likely follow in the lead of Dubai's other high-performance offerings, appearing more for publicity and public relations than actual law enforcement. Check out a couple shots of the new cop car up top.