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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Autoblog's Editors' Picks: Our complete list of the best new vehicles

It's not easy to earn an “EditorsÂ’ Picks” at Autoblog as part of the rating and review process that every new vehicle goes through. Our editors have been at it a long time, which means weÂ’ve driven and reviewed virtually every new car you can go buy on the dealer lot. There are disagreements, of course, and all vehicles have their strengths and weaknesses, but this list features what we think are the best new vehicles chosen by Autoblog editors. We started this formal review process back in 2018, so there's quite of few of them now. So what does it mean to be an EditorsÂ’ Pick? In short, it means itÂ’s a car that we can highly recommend purchasing. There may be one, multiple, or even zero vehicles in any given segment that we give the green light to. What really matters is that itÂ’s a vehicle that weÂ’d tell a friend or family member to go buy if theyÂ’re considering it, because itÂ’s a very good car. The best way to use this list is is with the navigation links below. Click on a segment, and you'll quickly arrive at the top rated pickup truck or SUV, for example. Use the back button to return to these links and search in another segment, like sedans. If youÂ’ve been keeping up with our monthly series of the latest vehicles to earn EditorsÂ’ Pick status, youÂ’re likely going to be familiar with this list already. If not, welcome to the complete list that weÂ’ll be keeping updated as vehicles enter (and others perhaps exit) the good graces of our editorial team. We rate a new car — giving it a numerical score out of 10 — every time thereÂ’s a significant refresh or if it happens to be an all-new model. Any given vehicle may be impressive on a first drive, but we wait until itÂ’s in the hands of our editors to put it through the same type of testing as every other vehicle that rolls through our test fleet before giving it the EditorsÂ’ Pick badge. This ensures consistency and allows more voices to be heard on each individual model. And just so you donÂ’t think weÂ’ve skipped trims or variants of a model, we hand out the EditorsÂ’ Pick based on the overarching model to keep things consistent. So, when you read that the 3 Series is an EditorsÂ’ Pick, yes, that includes the 330i to the M3 and all the variants in between. If thereÂ’s a particular version of that car we vehemently disagree with, we make sure to call that out.

Lexus will bring production UX small crossover to Geneva

Lexus has announced it will show its upcoming UX crossover at the Geneva Motor Show next month. The new nameplate goes 0n a smallish crossover, designed to compete with the BMW X2, the Jaguar E-Pace, the Mercedes-Benz GLA and others. Some reports say the UX would be replacing the CT200h hatchback, which has been on the market since 2011. The manufacturer first used the name on a concept at the 2016 Paris Motor Show, and the shapes have now been worked into a production version. The Paris concept was certainly bulky and scifi-like, but then again, so is the Toyota C-HR on which the UX is reportedly based. Lexus trademarked the model names UX 200, UX 250 and UX 250h with the U.S. Patent and Trademark office way back in 2016, so expect those to reflect the powerplants on offer; the 250h stands for a hybrid version, as has become the norm. The UX's production version might also bear a similarly over-the-top spindle grille as on the LF-1 Limitless concept, which will also be shown at Geneva for its European premiere. The teaser image released by Lexus shows little more than a full-width taillight panel that takes a curious upturn at each end, and much of the crossover is still veiled by darkness. We'll see if any more teasers surface before the car's debut. View 17 Photos Related Video: Image Credit: Lexus Design/Style Geneva Motor Show Lexus Crossover Luxury 2018 Geneva Motor Show lexus ux lexus lf-1 limitless lexus ux concept