2010 - Lexus Rx on 2040-cars

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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus LQ flagship crossover due around 2022, so what of the LX?

When Lexus debuted the LF-1 Limitless crossover concept at the 2018 Detroit Auto Show, Lexus' U.S. general manager waited roughly six minutes to tell the world, as a way of hinting to HQ in Japan, "We have to build this vehicle." Car and Driver says the GM and his dealers will get their wish when the Lexus LQ crossover takes the top spot in the automaker's range in 2022. Underneath the "molten katana" design language that looks like an RX sent back from the future to kill an RX named Sarah Connor, we'll find the inner workings of the LS sedan, possibly including the luxury-specific TNGA-L rear- and all-wheel-drive platform. Engines could be ported straight from the LS stable for standard LQ models, meaning — for now — a 3.5-liter twin-turbo V6 with 416 horsepower and 442 pound-feet of torque, and a 3.5-liter V6 helped by two electric motors to produce a combined 354 hp. An LQ F or F Sport model could bolt up the impending twin-turbo V8 and cross the 600-hp mark. Numerous rumors over several years have clouded our view of what's planned for the pinnacle end of Lexus crossovers, though. In late 2018, whispers out of Japan claimed Lexus was working up a twin-turbo V8 with 660 horsepower for a production version of the LF-1 concept due to launch this year, with a milder V6-powered trim to make 424 hp. The V8 part came true, at least. Would an LQ cohabit with the LX as the luxury side of the flagship people-hauler coin? Or would they cohabit at all? Toyota insiders have said the next LX will turn into "an entirely different vehicle" and get far more luxurious, perhaps meaning the LX turns into the LQ. However, last October Lexus trademarked the LX 600 name, a Japanese magazine predicting a month later the next-gen LX would bow in 2021 on Toyota's truck-focused TNGA platform. And with the Toyota Land Cruiser going downmarket, jettisoning the LX would eliminate all those buyers looking for something big, luxurious, and conspicuously rugged.    Toyota has taken the time to trademark the LQ name in the U.S., Canada, France, and China, so dealer lots should clear up the mystery eventually. C/D thinks the entry-level LQ could start around $80,000, and since Lexus won't put its V8 into anything under $90,000, the top LQ trim could demand around $100,000. For comparison, the LS starts at $80,010 before destination, the LX at $86,480. Related Video:      

New Toyota Supra may get a twin-turbo Lexus V6

We've heard endless rumors that a successor to the much loved and much missed Toyota Supra is in the works. Toyota hasn't done much to deny these conversations. On the contrary, the FT-1 concept from two years ago and the partnership with BMW have only fueled the fire. Now, talk of a new Lexus engine has led to speculation about the supposed Supra's powertrain. To be clear, this is mostly heresay. Few things have actually been confirmed, but based on what we know a few conclusions can be drawn. We know that BMW and Toyota are working on a joint product. We've seen mules testing out in the wild. In BMW guise, the possibly Austrian-built car will more than likely powered by turbocharged inline four and six-cylinder engines. Unless Toyota wants to use Bimmer power, they'll need to shoehorn one of their own under the hood. That leads us to this rumor of a twin-turbocharged V6 that will presumably power the new Lexus GS and LS. Japanese automotive publication Mag-X first reported on this engine. It was then picked up by YouWheel and Car Keys. Mag-X cites Toyota insiders and even gives an engine code, 943F. This engine allegedly will make more than 400 horsepower and more than 300 lb-ft of torque. While unconfirmed, this makes sense for Lexus. Nearly every luxury competitor has a six-cylinder engine with forced induction. While Toyota has previously had turbocharged inline-sixes, they've never produced a factory turbo V6. Every automaker is downsizing engines in an effort to meet fuel economy and emissions regulations. Toyota and Lexus will follow suit. Taking that V6 and tuning it for a performance application is a solid, if unverified, possibility. Related Video: