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Production Lexus RZ 450e leaked ahead of official debut

The Lexus RZ 450e isn't supposed to debut until April 20, but some screenshots from Japan may have revealed the production EV's look. Unsurprisingly, they look pretty close to the official concept images we've seen before. In some ways toned down for production, in other ways amped up. The images appear to have been leaked in a Japanese Discovery Channel promo, which users at RZforums.com screen captured. The screenshots show a burnt orange-colored RZ driving on a test course in Japan. The inescapable dress-up comes in the form of a black hood that emphasizes the Lexus spindle grille. Though it's been in use for over 10 years now, it remains a controversial piece of Lexus design. It works better on some cars than others, but in the case of the RZ the company seems to want to double down on accentuating its lines. On the other hand, the concept's body-colored nose seems to have been replaced with a black section where the grille might have resided on a internal combustion car. This lets the RZ maintain a semblance of grille without actually having one. The result is a more traditional-looking face than the Mirai-esque concept schnoz. It should be noted that the production car wears a black roof as well, which the concept does not. Overall, the Lexus RZ's styling departs further from the Subaru Solterra and Toyota bZ4X upon which it is based. While those two are nearly indistinguishable from one another, the Lexus has unique sheetmetal as evinced by its surfacing, C-pillar treatment, and more. Perhaps as the biggest relief to some, the RX eliminates the black cladding on the front fenders for body-colored wings. The Toyota bZ4X is powered either by a single electric motor with 201 horsepower or a dual-motor, all-wheel-drive configuration with 214 horses. Both choices use a 71.4-kilowatt-hour lithium-ion battery that gets, in the Japanese testing cycle, 310 miles of range in front-drive and 285 miles in all-wheel-drive. The Lexus might get a performance boost, but we won't know until April 20 at the latest. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Lexus NX debuts in turbocharged and hybrid guise

Lexus showed off its polarizing new NX at the 2014 Beijing Motor Show, trotting out both the turbocharged 200t model (Lexus' first production turbo) alongside the hybrid-powered 300h.
We still don't know a great deal about the turbocharged model, aside from the fact that the engine underhood is a 2.0-liter four-cylinder, although we're hoping to get details sooner rather than later. For reference, the 2.0-liter turbo in the BMW X1 pumps out 240 horsepower while the four-pot turbo in the Mercedes-Benz GLA250 turns out 208 horsepower, which leads us to think we should expect the Lexus to fall somewhere between these two figures.
If Lexus' naming strategy in the past rings true here, though, we can confidently say the 300h will use a 2.5-liter four-cylinder Atkinson cycle engine with an electric motor and lithium-ion battery, just like the Lexus ES300h and Toyota Avalon Hybrid. That should mean around 200 system horsepower and well over 30 miles per gallon, although it's probably too early to predict economy with any degree of certainty.

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.