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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Lexus LC F prototype caught testing

The rumored Lexus LC F seems to be real based on these spy shots. A prototype was spied testing in Europe, and it shows a number of significant alterations from the regular LC 500 and LC 500h grand touring luxury coupes. In particularly, they seem to show a bit more of everything for the sporty edition. The nose bears some of the biggest changes compared with the standard models. While the center grille is mostly untouched, the outboard grilles have been cut wide open for more airflow. We can see the reason why, as there are heat exchangers in each of them. A particularly large one resides in the grille on the left side of the car. We can also see that the fenders have been extended over the wheel arches. Whether this is something to throw off observers or a final addition has yet to be seen, since the wheels and tires fitted to this car don't fill the added width, and the rear fenders aren't any wider, either. While nothing has changed to the sides of the car, we can spot the LC F's new brakes. They feature cross-drilled rotors and some beefy calipers. Moving around the back, we see that the LC F will get the signature stacked exhaust seen on the RC F and old IS F. Underneath, the tips will be matched with a wide diffuser that looks rather functional. Based on a previous report, it sounds like the LC F is still a couple of years away. Not much is known about the car, but it's safe to say it will make more than the 467 horsepower of the LC 500's naturally aspirated 5.0-liter V8. It could possibly have a twin-turbocharged 4.0-liter V8 or some sort of hybrid powertrain. To play in the same arena as some of the luxury performance competition, it will probably need at least 550 horsepower. Also expect it to cost significantly more than the LC 500h's low-$90,000s price tag. Related Video:

Lexus finally announces all-new twin-turbo V8, will race the Nurburgring 24H

In March 2013, Motor Trend wrote about rumors of Lexus bolting two turbos onto the high-revving, atmospheric 5.0-liter V8 in the RC F, the new engine for eventual use in an LC F super coupe. We heard the rumor again from multiple directions in 2017, and again in 2018. At last, the rumor gets official confirmation as an aside in a Lexus press release about taking the Gazoo Racing LC race car to the Nurburgring 24-hour for a third time next year. After two years of "unavoidable hours in the pit to resolve issues" with the LC in 2018 and 2019, the luxury carmaker said that next year it "[aims] to complete the race without any trouble by adopting a variety of new technologies, including a newly-developed V8 twin-turbo engine destined for use on future road cars such as sports cars." That's all we know for certain about what's coming. Predictions supposed Lexus has paired two of its 2.0-liter, four-cylinder engines with a 90-degree angle to create the 4.0-liter twin-turbo V8. Estimates over the years guessed output as anywhere from 600 metric horsepower, 592 of our U.S. customary horses, to 620 hp, to 660 hp. The guesstimate torque figure comes in at "up to 506 pound-feet," arrived at by a Japanese magazine that figured Lexus was trying to outdo the Nissan GT-R. What's safe to say is that the engine – created with an emphasis on performance – will outdo the 471 hp and 398 lb-ft of torque from the Yamaha-developed, naturally-aspirated V8 currently powering the LC 500 flagship. The new engine might not outdo the 7,300-rpm redline. Since the press release mentioned "sports cars," plural, there's every right to expect the hi-po power plant to migrate to other offerings. In the press, the engine's been mooted for everything from the RC F and new GS F to an LS F and a super-potent SUV inspired by the LF-1 Limitless concept that would take on the Lamborghini Urus. Further changes to the LC F accompanying the new motor could include a great deal more carbon fiber, about 200 pounds trimmed from the curb weight, a stiffer structure, a "low-weight and high-rigidity suspension," and more refined software systems for tech like driver aids, traction control, and anti-lock braking.  Lexus will take the start line at next yearÂ’s Nurburgring 24-Hour weekend from May 21-24 in the SP-Pro class. Related Video: