2006 Lexus Rx on 2040-cars

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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

What to do if the infotainment in your Lexus isn't working

According to Toyota, "errant data from our traffic and weather data service provider" caused the infotainment systems in 2014-2016 Lexus vehicles and the 2016 Toyota Land Cruiser to go into some sort of endless reboot loop. The video above shows what that looks like, in case you're interested. Obviously, it's not good – the malfunction means the audio systems, navigation and climate control systems aren't working properly, and that the hands-free mobile phone function won't work. Apparently, some owners were able to manually fix their cars by disconnecting the battery cables for 10 minutes, which forces the car's computer systems to restart. But Toyota isn't officially suggesting that people take that action. Instead, "Toyota and Lexus owners experiencing these issues should visit their dealer for a complimentary system reset and a confirmation of the system," the automaker said in a statement. It's worth noting that issues with the usability of modern infotainment systems have caused customer satisfaction scores to drop. Lexus, though, has been mostly immune to such complaints, having come in first place in J.D. Power's most recent Vehicle Dependability study. Not that you should automatically trust those findings, anyway... Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. News Source: Lexus via Twitter Lexus Toyota Auto Repair Ownership Technology Infotainment

Lexus Teammate advanced driver assist tech headed to 2022 LS 500h in the U.S.

Toyota showed off a new advanced driver assist system for the Mirai and Lexus LS in Japan on Thursday this week. At that time, there were details, but no indication of whether the system would make it to U.S.-bound Toyota and Lexus products. We have answers today. This Level 2 driver assistance system will be deployed in the U.S. in the 2022 Lexus LS 500h when it launches later this year. Lexus is naming it “Lexus Teammate,” making it obvious from the start that this is no fully autonomous vehicle. The system is your teammate; itÂ’s not taking over, and instead the two of you work together. With Teammate activated, the vehicle can accelerate, brake and steer to maintain the lane and follow/keep pace with other vehicles. ItÂ’s able to change lanes on its own to go around slower vehicles and can also navigate interchanges. Lexus says itÂ’s usable on “limited access highways,” and notes that itÂ’s only “partial hands-free” in operation. The company also notes you must keep your eyes on the road for it to work — thereÂ’s a camera that monitors the driver and makes sure of this. “We are very proud of Lexus Teammate, which is the culmination of five years of close collaboration between our technical centers in Japan and the U.S.,” says Derek Caveney, executive engineer at ToyotaÂ’s Integrated Vehicle Systems team. “We conducted simultaneous development and rigorous testing in both markets with the goal of achieving industry-leading advanced driver assistance functionality.” Lexus isnÂ’t saying what other vehicles we should expect this system to be in next, but both the LS 500h and LS 500 (sometime shortly after the hybrid) will have it this fall. In addition to the highway assist, Lexus announced a parking assistant. Named Advanced Park, itÂ’s able to assist in hands-free parking for parallel parking or backing into a space. ItÂ’ll control steering, acceleration and gear changes when parking itself, and youÂ’ll be able to watch how itÂ’s doing using the 360-degree camera tech. Just press a button, and your Lexus should park itself. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.