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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Lexus US execs want the LF-1 Limitless concept or something like it

Many years ago, Mercedes-Benz counted many blue moons debating about and then hinting at a full-sized SUV, before the GLS-Class arrived in 2007 (known then as the GL-Class). After that, Audi and BMW each grabbed a gilded handle on The Waffler's Cup, equivocating for years about a Q8 and an X7, respectively; both of those luxurious load-haulers are expected in showrooms soon. Having seen the Lexus LF-1 Limitless Concept at the Detroit Auto Show, we wonder if Lexus intends to hoe that same row - dodging years of questions about a production version of the LF-1 Limitless before finally committing. Lexus US general manager Jeff Bracken hopes that's not the case. His address to the unveil audience at the NAIAS included the appeal, "We have to build this vehicle," aimed at his boss, Lexus global chief Yoshihiro Sawa. Bracken stoked the flames of his own desire after the reveal, telling journalists, "We couldn't be happier if we turned this into a production vehicle," and, "We clearly have a gap at the high-end premium cross-utility segment." We're certain plenty of his colleagues share the sentiments, and why wouldn't they? A Lexus LS-based family functionary begs the question, "Why isn't this already a thing?" The LF-1 Limitless does fierce, futuristic service to its Ghost in the Shell design philosophy of "molten katana," and Lexus needs a proper three-row crossover. Not the three-row RX, nor the opulent, cretaceous GX and LX SUVs, but a unibody crossover to challenge the aforementioned German rivals. If Lexus really does "want to be the brand which is emotionally connected with the customer," it would do well to begin its courtship with this rose-copper gem. Related Video: Featured Gallery Lexus LF-1 Limitless Concept: Detroit 2018 View 13 Photos News Source: Wards Auto Detroit Auto Show Lexus Crossover Concept Cars Luxury lexus rx lexus crossover

2020 Lexus UX 200 F-Sport Drivers' Notes | The little Lexus

The 2020 Lexus UX 200 is moving into its second year on the market, and we decided it was time to take a spin in the F Sport model. Similar to other F Sport models from Lexus, this one amps up the handling and styling, but retains the same powertrain as the base vehicle. That means we’re working with a naturally aspirated 2.0-liter four-cylinder engine making 169 horsepower and 151 pound-feet of torque, which is then paired with a CVT. With a 3,307-pound curb weight, this Lexus crossover/hatchback isnÂ’t going to win many drag races in this segment. Lexus tried to improve the driving dynamics in other ways, though. F Sport models get revised springs and more aggressive stabilizer bars in an effort to reduce roll and improve handling. Lexus says the 18-inch F Sport alloys are more rigid than the standard wheels, also aiding in the handling department. If sound is your thing, the F Sport also uses something called Active Sound Control that simulates the sound of up- and down-shifts. You know, since the UX is only available with a CVT. Both the grille and front bumper design are F Sport exclusive fittings. Same goes for the rear bumper and rear moldings, further separating itself from the regular UX 200. There are even more sporty touches on the interior. Lexus installs high bolstered sport seats it says were originally designed for full-on F models. Paddle shifters are placed behind the leather-wrapped steering wheel, too, allowing you to toggle through the simulated gear ratios. Aluminum pedals, scuff plates and an aluminum footrest all try and convince you that youÂ’re in something sporty. Since the UX is the smallest of Lexus crossovers, itÂ’s also priced at the bottom of the Lexus barrel. Our F Sport model started at $35,025 after the $1,025 destination charge, but a few options brought the final price to $41,285. The most expensive of the extras was the upgraded 10.3-inch infotainment system with navigation and premium audio for $2,200. Ours also had the F Sport Premium package that added a moonroof, rain-sensing wipers and heated front seats. The head-up display was an extra $500; a power rear tailgate was $600, and the blind spot monitoring system added another $500. A few other accessories and cheaper options brought us to our over-$40,000 total. Editor-in-Chief Greg Migliore: The UX is the style play in this segment. ItÂ’s certainly bolder than Jaguar, Audi, Mercedes, BMW and other small crossovers.